Customer Support Contact for Businesses and Healthcare Organizations
If you’re an employee of a healthcare organization or related business and have a question about product support, sales or anything else, you’re in the right place.
Medical and Surgical Supplies Support
Medical-Surgical Customer Support
Product & Order Questions, Products Returns or Address Changes
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(855) 571-2100 - Medical Professionals, Medical Facility Employees, Individuals Paying With Medicaid or Private Insurance
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(800) 453-5180 - Accounts Receivable(billing and invoice inquiries)
- Contact McKessonMedical-Surgical
Customer Systems Technical Support
SupplyManager ordering issues, passwords, ScanManager, ORBITS, and technical support for CSOS.
EDI and Connectivity Support
Connectivity support for EDI, McKesson Direct, Punch-out and cXML Ordering.
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(800) 765-6363 - All calls are returned within 30 minutes, Mon-Fri: 8:00 am – 5:00 pm EST
Pharmacy Customer Support
Customer Service for Pharmacies
Customers can place orders, handle returns, check availability, resolve CII issues, submit contract pricing cases, and interface with McKesson's distributions centers.
Would you like to report a suspect or illegitimate product? Contact McKesson’s Product Safety Review Team here regarding your product quality issue.
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(855) 625-7385 - 855-MCK-RETL - Independent Small and Medium Chain Pharmacies
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(855) 625-6285 - Retail National Accounts
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(855) 625-4677 - Hospitals and Health Systems
Technical Support
Support for McKesson Connect, CSOS Ordering, EDI, Accounts Payable (MCAP) and Mobile Manager 100 & 25 devices.
Health Mart Customer Support
Support for McKesson's Health Mart pharmacy franchise members.
Monday – Friday 7:00 am – 9:00 pm CST
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(855) 458-4678 - 855-HLTH-MRT
Health Mart Atlas Support
Support for pharmacies participating in the McKesson sponsored PSAO, Health Mart Atlas.
Monday – Friday 8:00 am – 8:00 pm EST
Specialty Drugs, Plasma, Technology, and Onmark GPO Support
Specialty Drugs for Physician Practices
Would you like to report a suspect or illegitimate product? Contact McKesson’s Product Safety Review Team here regarding your product quality issue.
For assistance with online ordering, login or password issues.
Monday – Friday 7:00am – 7:00pm CST
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(800) 482-6700 - Oncology Practices
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(855) 477-9800 - All Other Specialty Practices
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(866) 861-7676 - intraFUSION Infusion Management Customer Support
Specialty Practice Solutions Technical Support
For assistance with iKnowMed (option 1); Lynx, TotalView, Regimen Profiler (option 2); Clear Value Plus, and Practice Insights (option 3), My Care Plus (option 4)
Plasma and Biologics (MPB) Products for Pharmacies
8:00am – 6:30pm CST
Emergency Orders 24 hours a day/7 days a week
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(877) 625-2566 - 877-MCK-BLOOD
- mpb@McKesson.com
Pharmacy Technology & Services Support
CoverMyMeds Pharmacy Solutions Customer Support
Customer Support for physicians, health plans, pharmacy benefit managers (PBMs), government agencies, and biopharmaceutical companies.
EnterpriseRx
Support numbers for the different EnterpriseRx service levels.
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(800) 873-2419 - General Support
- Hospital Health Systems
- Retail National Chains
McKesson High Volume Solutions Customer Support
Support for McKesson High Volume Solutions pharmacy automation.