Our Shared Principles:
Guiding Us in Our Mission for Better Health
At McKesson, the way we do business is just as important as the business itself. Our employees all understand the responsibility we bear as we work together toward our common goal: to advance the health care system for better health for all.
That’s why we look toward our ICARE shared principles as a unifying set of values to guide us in our mission. Our company-wide values are the foundation of McKesson’s reputation as a trusted organization that goes the extra mile to advance our customers’ success.
Learn what our ICARE shared principles mean to us.
Integrity
McKesson employees make decisions, both big and small, with a focus on what is ethically right. Above all, we are committed to the greater good — for our company, our customers and the health care industry.
“The spirit of ICARE is embodied in the innumerable, everyday, unobserved actions and decisions that we choose to execute with diligence and integrity.”
— John Hammergren, McKesson Chairman and CEO
Customer-First
Our commitment to our customers sets us apart. We hear time and again from our customers that they choose McKesson for our follow-through and customer-focused service. Our customers are at the center of everything we do, and our success comes from their success. They benefit from McKesson’s customized approach to their business and our ability to help them stay ahead of the changing health care landscape.
“Whether it’s reaching new markets or delivering new products, services or capabilities, it’s a journey of collaboration with the customer. McKesson works to fully align our offerings with customers’ strategies, needs and issues.”
— Randy Spratt, CIO and CTO
Accountability
McKesson employees make personal commitments — to their customers, vendors, colleagues and jobs. We hold ourselves accountable for keeping those promises, and we take individual responsibility for the decisions we make to get results for our customers. We build trust with our customers by delivering on our promises.
“Accountability applies to everyone at McKesson. Each employee has a specific responsibility and we all have accountability to each other to get the job done. If any one of those links fails to perform, we’re not going to perform as a corporation.”
— John Hammergren, McKesson Chairman and CEO
Respect
Our people treat each other, our customers and our vendors with dignity, consideration, open-mindedness and respect. By valuing diverse styles and skills, recognizing each individual’s contribution, and staying open to each other’s perspectives, McKesson cultivates an environment of innovation and collaboration — which pays off in the way we solve problems for our customers.
“The ICARE shared principle most important to me is respect — so that every employee who comes to McKesson can contribute to their fullest potential and feel that their opinions and contributions are valued.”
— Daina Chiu, SVP, Talent Management
Excellence
Our journey to excellence never ends — we always aim higher for our customers and partners. We take action with success in mind and focus on results, constantly finding new ways to innovate and improve, and we rigorously measure our progress. When customers choose McKesson, they’re choosing an industry leader who will work tirelessly to achieve excellence in quality, safety and efficiency — for the better health of our customers and the entire health care industry.