Solution Center recognized as a top ten center for 2013
Scottsdale,
Ariz., March 13, 2014 –– McKesson Specialty Health announced today that its Reimbursement, Access &
Safety Services Solution Center in Scottsdale, Ariz. was certified as a Center of Excellence for the fifth
consecutive year by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious
awards in the customer service and support industry. Out of thousands of call
centers and all industry segments in North America, the McKesson Specialty
Health Solution Center was recognized as a top 100 call center and as a top ten
center in the large-size category for 2013.
The McKesson Specialty Health Reimbursement, Access
& Safety Services Solution Center is a state-of-the-art facility with
highly trained customer service representatives providing a wide variety of
educational, reimbursement, REMS, clinical, data gathering and marketing
services on behalf of pharmaceutical manufacturers. Its staff of 900 seats
facilitates more than 11 million interactions annually, offering support for
single and multi-drug programs for therapies in oncology, rheumatology and
other therapeutic areas.
“A contact center
that seeks and achieves the Center of Excellence Certification from
BenchmarkPortal demonstrates a noteworthy commitment to service excellence,”
said Bruce Belfiore, CEO, BenchmarkPortal. “The obvious beneficiaries of this
commitment are the center’s customers, employees, and shareholders.”
Contact centers achieve the Center of
Excellence distinction based on best-practice metrics drawn from the world’s
largest database of objective and quantitative data that is audited and
validated by researchers from BenchmarkPortal. BenchmarkPortal’s rigorous
certification process has the advantage of referencing all performance goals to
their best practice database of thousands of contact centers. The contact
centers who wish to implement best practices and attain world-class performance
in their industry are held to the highest standard of performance levels.
“We are thrilled to receive the Center of
Excellence award from BenchmarkPortal,” said Heather Morel, vice president and
general manager, Health Informatics | Reimbursement, Access & Safety Services,
McKesson Specialty Health. “It is representative of the culture of quality that
we are committed to as a leading healthcare services organization and a
testament to the world-class service, program design and management that our employees
deliver to patients, providers and manufacturer customers every day.”
About
McKesson Specialty Health
McKesson Specialty Health, a division of
McKesson Corporation, empowers the community patient care delivery system by
helping community practices advance the science, technology and quality of
care. Through innovative clinical, research, business and operational
solutions, facilitated by integrated technology systems, we focus on improving
the financial health of our customers so they may provide the best care to
their patients. For more information, visit www.McKessonspecialtyhealth.com.
About Center of
Excellence Certification
Contact
centers and their managers who wish to implement best practices and attain
world-class performance in their industry have a unique opportunity to certify
their call centers. BenchmarkPortal’s rigorous certification process has the
advantage of referencing all performance goals to their best practice database
of thousands of contact centers. Thus, contact centers will be held to
performance levels that will improve their competitive position, not just force
them to adhere to an arbitrary standard. Please follow the link to discover
what the steps to certification are and how they will improve your center’s
performance. www.benchmarkportal.com/call-center-certification.
About
BenchmarkPortal
Founded in 1995, BenchmarkPortal is a global
leader in the contact center industry, providing benchmarking, certification,
training, consulting, research and industry reports. The BenchmarkPortal team
of professionals has gained international recognition for its innovative
approach to best practices for the contact center industry. BenchmarkPortal
hosts the world’s largest database of contact center metrics, which is
constantly being refreshed with new data. BenchmarkPortal’s mission is to
provide contact center managers with the tools and information that will help
them optimize their efficiency and effectiveness in their customer
communications. For more information on BenchmarkPortal please call
1-800-214-8929 or visit www.BenchmarkPortal.com.
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