As hospitals, health systems, academic medical centers and hospital-employed physician groups/foundations position their transition to value-based care as a top priority, a goal of improving the patient experience is closely related.
This webinar, which was presented in conjunction with HFMA on November 11, 2015, describes the challenges hospitals and physicians now face in the new world of changing reimbursements and how an integrated patient access strategy can lead to both improved clinical and financial performance.
Case examples on how provider organizations are using a centralized approach to improve compliance among their physician practices, prevent revenue leakage, increase physician referrals, and improve the overall efficiency of their staff will also be presented. The speaker is Pat DeAngelo, vice president, Customer Operations, McKesson Business Performance Services.
After this webinar you will be able to:
- Identify how industry trends are reshaping how hospitals, health systems and physician groups must interact with and engage their patients
- Understand how hospital readmissions, poor transitions of care, inconsistent chronic care management, scheduling capacity management, and repeat visits by patients to the emergency department affect operational costs, decrease reimbursement, and often lead to a poor patient experience
- Detail the benefits and metrics of success of having targeted patient-centered functions managed by centralized call centers and how people, processes, and tools are fundamental
- Describe how an innovative "concierge" approach to patient interactions helps providers improve financial and clinical performance and allow for a more predictable, repeatable patient experience
The webinar recording is available at no cost to HFMA members and $99 for non-members.
CFOs, CMOs, CNOs, quality executives, outpatient/physician operations management, revenue cycle executives and directors
Learn more about McKesson's patient access services.