• McKesson Customer Service Contact Numbers

    Medical and Surgical Supplies Support

    Medical-Surgical Customer Support

    Product & Order Questions, Products Returns or Address Changes

    McKesson Patient Care Solutions (MPCS)

    Insurance-covered wound care, ostomy supplies, urology products, breast pumps, other patient care supplies. View Catalog.
    Mon-Fri: 8:00 am - 8:00 pm EST
    Sat: 9:30 am - 5:00 pm EST

    Customer Systems Technical Support

    SupplyManager ordering issues, passwords, ScanManager, and ORBITS. Technical support for CSOS, McKesson Direct, and EDI. Monday
    Friday 8:00 am – 5:00 pm (ET)

    Pharmacy Customer Support

    Customer Service for Pharmacies

    Customers can place orders, handle returns, check availability, resolve CII issues, submit contract pricing cases, and interface with McKesson's distributions centers.

    Technical Support

    Support for McKesson Connect, CSOS Ordering, EDI, Accounts Payable (MCAP) and Mobile Manager 100 & 25 devices.

    Health Mart Customer Support

    Support for McKesson's Health Mart pharmacy franchise members. Monday
    Friday 7:00 am – 9:00 pm (CT)

    Co-Pay Assistance, LoyaltyScript and Coupon Support

    Support for prescription discount cards and coupons powered by McKesson. Patient support varies by program; please refer to your card or program materials for the contact number. For discount info or co-pay assistance for specific drugs, please visit the manufacturer’s website.

    AccessHealth Support

    Support for pharmacies participating in the McKesson sponsored PSAO, AccessHealth. Monday
    Friday 8:00 am - 8:00 pm (ET)

    Specialty Health Support (Drugs, Plasma, Biologics)

    McKesson Specialty Health Customer Support

    For assistance with online ordering, login or password issues. All Specialties except Oncology, which has its own number. Monday
    Friday 7:00am – 7:00pm (CT)

    My Care Plus Support

    Support for the My Care Plus patient health portal. We can help with enrolling, logging in, or accessing personal health records.

    Oncology Support

    McKesson Specialty Health Oncology support. Monday
    Friday 7:00am – 7:00pm (CT)

    McKesson Plasma and Biologics (MPB)

    Emergency Orders 24 hours a day/7 days a week. 8:00am – 6:30pm (CT)

    iKnowMed and Lynx Technical Support

    Help with iKnowMed (option 1); Lynx, Total View, Regimen Profiler (option 2); Clear Value Plus, and Practice Insights (option 3)

    Pharmacy Management and Automation Support

    McKesson Pharmacy Systems Customer Support

    Support for Pharmaserv, Pharmacy Navigator, Accounts Receivable, Printer issues, and Signature Center.

    EnterpriseRx Customer Support

    Support numbers for the different EnterpriseRx service levels.

    Point of Sale Solution

    Support for McKesson’s EnterpriseRx POS pharmacy software system.

    High Volume Solutions Customer Support

    Support for McKesson High Volume Solutions pharmacy automation.

    PharmacyRx Support

    McKesson Pharmacy Systems Customer Support Center

    Pharmaserv POS

    Support for the Pharmaserv Point of Sale system.

    RelayHealth Support

    Customer Support for physicians, health plans, pharmacy benefit managers (PBMs), government agencies, and pharmaceutical manufacturers.