McKesson Patient Relationship Solutions Delivers More Than $125M in Patient Savings Through Medication Adherence Programs

Since its launch in August 2007, McKesson Patient Relationship Solutions has had a measurable impact on improving medication adherence among U.S. patients. According to Peggy Yelinek, Vice President and General Manager of the business unit: “McKesson Patient Relationship Solutions has achieved a significant milestone in our mission to improve patient outcomes by removing common barriers to medication adherence. Our LoyaltyScript program enables a pharmaceutical manufacturer to mitigate costs for patients, which is one of the reasons why patients often don’t take their medication. More importantly, the program provides manufacturers with the opportunity to appropriately build relationships with their patients by leveraging our patient intervention platform to further improve health outcomes.”

McKesson Patient Relationship Solutions’ LoyaltyScript program educates and helps patients initiate and stay on prescription therapy. The card-based prescription loyalty program provides patient outreach, patient education, pharmacy counseling, and co-pay discounts, enabling manufacturers to develop a customized program to strengthen and expand consumer relationships. In addition to serving more than 11,000 patients daily and delivering more than $125 million in patient savings, LoyaltyScript has experienced significant momentum over the past six months with regard to its manufacturer programs — patient enrollment has increased by more than 190%, while the number of paid prescription claims has nearly doubled.

“More than ever before, consumers are taking a very active role in their healthcare,” said Derek Rago, Director of Marketing, McKesson Patient Relationship Solutions. “LoyaltyScript offers our customers the ability to connect with their patients on a more personal level and provide individualized care that is specific to the patient and their prescribed therapy.”

Further reinforcing the measurable impact McKesson Patient Relationship Solutions continues to have on improving medication adherence is the strong return on investment (ROI) realized by brand manufacturers. Through the LoyaltyScript program, a leading brand manufacturer recently realized more than an 8:1 ROI, which was determined by comparing the manufacturer’s investment in the program to the improvement in patient adherence and overall health outcomes realized.

As poor medication adherence rates continue to reach epic proportions in the United States, McKesson Patient Relationship Solutions is providing drug manufacturers, physicians, pharmacists and other healthcare professionals with programs to address this critical issue. Currently, McKesson Patient Relationship Solutions provides more than 225 adherence programs that have been adopted by more than 50 manufacturers and over 100 unique brands. The organization’s various programs and solutions are designed to work individually or together as part of a comprehensive adherence solution.

About McKesson Patient Relationship Solutions

McKesson Patient Relationship Solutions, a business unit of McKesson Corporation, is dedicated to improving health outcomes by increasing patient adherence to prescribed medication regimens and awareness of pharmaceutical therapy options. The unit’s solutions include a patient outreach network, fully integrated patient loyalty cards, call center support, automated outbound communications, in-pharmacy patient outreach programs, and much more. For more information, please contact Derek Rago at Derek.Rago@McKesson.com.

About McKesson

McKesson Corporation, currently ranked 18th on the FORTUNE 500, is a healthcare services and information technology company dedicated to helping its customers deliver high-quality healthcare by reducing costs, streamlining processes, and improving the quality and safety of patient care. McKesson is the longest-operating company in healthcare today, marking its 175^th anniversary this year. Over the course of its history, McKesson has grown by providing pharmaceutical and medical-surgical supply management across the spectrum of care; healthcare information technology for hospitals, physicians, homecare and payors; hospital and retail pharmacy automation; and services for manufacturers and payors designed to improve outcomes for patients. For more information, visit http://www.mckesson.com.