Health Mart Pharmacies Ranked Highest in Customer Satisfaction among Chain Drug Store Pharmacies by J.D. Power and Associates

The syndicated J.D. Power and Associates 2009 National Pharmacy Study^SM measures overall customer satisfaction at chain drug stores based on 12,215 total responses. The results were based on experiences and perceptions of consumers surveyed in June 2009. Health Mart was ranked highest for overall customer satisfaction in this study that examined the following factors: non-pharmacist staff; pharmacist; store convenience; medication availability and information; store layout and design; cost competitiveness; and remote ordering convenience.

“It’s an honor to be recognized by our customers and J.D. Power and Associates as the highest-ranking chain pharmacy in overall customer satisfaction,” said Tim Canning, president of Health Mart. “Health Mart pharmacists are passionate about providing their patients and communities with accessible, affordable and personalized care. By providing our franchisees with access to advanced technology and best-in-class clinical and retail support, Health Mart pharmacists have the time and resources they need to develop relationships with their patients and counsel them on their individual healthcare needs.”

“I’m proud to see Health Mart pharmacies be recognized for the above-and-beyond commitment to high quality, personalized patient care we provide each and every day,” said Gary Butler, owner, Village Health Mart Pharmacy (Hot Springs, AR). “As a member of my community, I know my patients by name and take the time to get to know their unique healthcare needs. My pharmacy staff is dedicated to working closely with our patients’ physicians and other healthcare providers to ensure they receive personalized support, including helping those with chronic conditions improve and manage their health. As a Health Mart pharmacist, I take pride in providing a level of patient care that clearly stands out for patients.”

“My Health Mart pharmacy doesn’t just fill my prescriptions — my pharmacist is a healthcare resource I can trust,” said Becky Siler, patient, Village Health Mart Pharmacy. “The pharmacy staff at my Health Mart pharmacy understands my individual health needs, as well as my husband’s, and always takes the time to explain our medications, provide recommendations on lower-cost alternatives or complementary over-the-counter products, and answer our questions. I congratulate all Health Mart pharmacies on ranking highest in customer satisfaction by J.D. Power and Associates — it’s well-deserved recognition.”

There are more than 2,300 Health Mart pharmacies located in all 50 states. To find a locally owned Health Mart pharmacy near you, visit www.healthmart.com, where you will also find comprehensive online health and wellness information.

About Health Mart

Health Mart is America’s fastest-growing independent pharmacy network with more than 2,300 locally owned community pharmacies in all 50 states. Health Mart pharmacists provide personalized care and take the time to help patients understand their prescription drug coverage, how to safely manage multiple medications, improve their health through diet and exercise, and how to take advantage of lower-cost medication options and prescription discount cards. As an important member of the healthcare team, Health Mart pharmacists possess strong clinical knowledge and partner with their patients, and their patients’ other healthcare providers, to help them manage and improve their health. The Health Mart franchise is owned by McKesson Corporation. Visit www.healthmart.com to find a Health Mart pharmacy near you.

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

PR Contact

Trish Backes, 415-365-6847
trish.backes@cohnwolfe.com