Homecare and Hospice Support

McKesson’s support for Horizon Homecare™ software and Horizon Hospice™ software is an internationally certified and recognized support program designed to facilitate customer access to important support information. Customers can determine the level of self-direction, which ranges from one-on-one communication with McKesson's highly trained support staff to virtual independence using the Internet and Horizon Homecare InfoCenter™.

McKesson is focused on providing the best possible customer support. To that end, the support center has achieved the Support Center Practices (SCP) Certification—a world-renowned process of "best practice" service methodology. The certification process consists of an on-site audit of more than 100 support elements that emphasize customer satisfaction. It determines the effectiveness of a company's customer support process and provides guidelines for establishing more effective support, including shorter resolutions times, greater customer control over the support process and increased customer access to system information. Maintaining SCP certification provides McKesson personnel with invaluable insight to continuously improve and refine all support procedures and helps ensure positive support experiences for home care services.

Benefits

• Ensures new support calls are always answered immediately by a highly qualified member of a support team, not an answering service or voice mail
• Provides the fastest possible resolution to your question, with most issues handled on the first call
• Escalates critical issues (anything that may impact patient care delivery or cause operation deficiencies) for immediate resolution

Features

• 24x7 coverage for critical and high-priority cases
• Internet access for logging cases
• Toll-free telephone assistance

Learn more about McKesson’s homecare software and hospice software