McKesson understands that the mission of an organization’s users is healthcare — not software. So when they experience technical issues, healthcare organizations can count on McKesson's world-class resources and expertise for assistance. Our Customer Support services incorporate online and toll-free telephone access to experts and information — available 24x7 for mission-critical products.

Multiple McKesson IT support centers are certified under the prestigious Support Center Practices (SCP) Certification program. Together they handle nearly 85% of our healthcare information technology support calls. 

We are committed to continually improving our support services, measuring progress through quantifiable metrics, industry-standard certification and customer feedback.

McKesson offers cost-effective support services that include the following:

• Toll-free 800 number access to analysts with experience in healthcare and technology
• Support available when you need it — 24 x 7 for mission-critical products
• A common online case management tool that enables analysts across our product lines to share profile and case information on a customer facility
• Online Web access so you can log and track the progress of your cases and work orders
• Technical support, monitoring and remote administration of hardware, operating systems and all applications
• An exclusive Web site for customers that provides educational and troubleshooting information