• Specialty Solution Center


solution_center.jpg

Our Solution Center offers single gateway programs for reimbursement hotlines, patient assistance programs, distribution services, REMS services, and other healthcare customer support services on behalf of manufacturers. Supporting single and multi-drug programs for therapies in oncology, rheumatology, vaccines, and many other therapeutic areas, the Solution Center functions as an extension of the product and is typically the first line of interaction with manufacturers’ customers.

Non-Dispensing Pharmacy
McKesson’s onsite Non-Dispensing Pharmacy (NDP) is a licensed pharmacy that expedites prescriptions for specialty drugs. It does not dispense drugs, but receives orders from physicians, reviews them for accuracy, and contacts physicians or patients for any missing information. It then electronically transmits “clean” orders to the preferred specialty or retail pharmacy.

Features

  • The largest single site call center in healthcare services
  • One-call approach for centralized customer services
  • Outreach support to patients and providers
  • Access to registered nurses and pharmacists
  • Order processing, application processing and enrollment services

Benefits

  • State-of-the-art facility scalable to support your growth
  • Sophisticated support technology to optimize operational efficiencies, quality and data analytics
  • Optimal national coverage with operating hours of 8 a.m. to 8 p.m. EST Monday-Friday


Print page        
share Share this page

Call 888.646.8776

Request more information




© 2010 McKesson Corp.