Nurse Advice

McKesson’s 24/7 nurse advice is a tool to provide acute health issue advice and enroll members into care management programs. It’s a single source to assess inbound callers, help members determine the most appropriate care for acute episodes and initiate referrals to case and care management programs for members with chronic conditions.

Our URAC and NCQA accredited nurse advice adds value by directing members to the proper level of care resulting in appropriate emergency department utilization.

Redirection Rates:

• 80% of callers intended to use the ED before contacting nurse advice*
• 66% redirected to less intensive, appropriate care*
• 25% get redirected to more intensive, appropriate care*
• 70% of members follow our advice*
• Our nurses’ recommendations are comparable to that of physicians**

• Care Management:
  Improve coordination, decision-making for more efficient healthcare
• Flexible Platform:
  Use what you need today, add more services later
• Engagement:
  Learn how we can work together to involve providers and members
• Business Intelligence:
  Get the information you need about your program, now
• Experienced Partner:
  We have the experience to help you meet business goals

To learn more about McKesson Care Management solutions or any McKesson Health Solutions products and services, email us at MHS@McKesson.com, call 800.782.1334 or contact your Sales Representative.

Follow us on Twitter: @McKesson_MHS

* McKesson Care Management internal program analysis
** "Does Telephone Triage Delay Significant Medical Treatment? Advice Nurse Service versus On-Call Pediatricians," Archives of Pediatrics & Adolescent Medicine. July 2003. McKesson Care Management, David Geffen School of Medicine