Ensuring knowledgeable, experienced support

Comprehensive technical, integration and support services

McKesson’s Additional Service Offerings ensure continuous payment management improvement, starting with integration and continuing through product-related training and consultative services.

Assisting with integration

Integrating a payment management solution with your existing claims processing system – or systems – can be as simple as a one-way batch solution or as encompassing as a real-time interface. Our technology and integration experts work closely with you to identify and accomplish the best solution for your needs, pursuing a consistent process that includes:

• Requirements analysis
• Functional/detail design specification development
• Programming and unit testing
• System testing and warranty support
• Review of the technical details of interfacing with payor staff

Services can be provided onsite or remote, and you also have the option of purchasing blocks of hours that can be used however you choose.

Maximizing the return on your investment

To maximize return on your investment and speed your time to value, we offer onsite and remote training options for payment management products, either for initial implementation or upgrade installations. Topics include:

• Basic or detailed product functionality reviews
• Review of the products' customization utilities
• Process and maintenance of best practices
• Review and resolution of specific client issues

Do you want to know more about our Additional Service Offerings? Call us at 800.782.1334 or click here to request more information.