InterQual Services


IQ-web02.jpg To help our customers get the maximum benefit from InterQual offerings, McKesson offers a variety of targeted services. Whether an organization needs support in quickly implementing our technology and integrating it with other applications, identifying and addressing the organization’s most pressing challenges, or training staff in the best ways to perform utilization review or use any InterQual product, the McKesson team is there every step of the way, applying our unrivaled expertise to each organization’s specific problems.
  • Product Support: McKesson’s support team and processes were recognized with SCP certification, a “stamp of approval” from the foremost customer support accreditation group, Service Strategies. McKesson is very proud that 97 percent of our customers reported that they were satisfied with their product support experience. Customers who want help have a wide range of options. Our support professionals are available 12 hours a day, five days a week, via a toll-free hotline and email. We can use sophisticated technology to access customer desktops for quick technical troubleshooting. And our customer Web site supplies a searchable database of questions and answers and allows users to report and keep track of issues as well as link to related sites.

  • Implementation Services: McKesson’s Implementation Services team has successfully guided hundreds of customers through every aspect of the implementation process, applying the right mix of training, consulting and technical services to achieve fast, efficient results.

  • Training and Education Services: Geared for both new and experienced users, McKesson’s Training and Education Services help organizations optimize their use of InterQual clinical decision support systems, more fully understand and apply the principles of effective utilization review, and support the consistent application of InterQual Criteria across review teams.

  • Technology and Integration Services: McKesson’s Technology and Integration Services include software customization, Web services development, interface construction, hosting and management services and much more—all designed to help InterQual products deliver value quickly, no matter what the environment.

  • Business Consulting Services:  McKesson’s Business Consulting Services encompass application optimization, operational efficiency consulting and strategic planning. These services are fueled by our team of professionals who bring their extensive field experience and creative problem-solving skills to bear on even the most complex medical management challenges.



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