Providing Information to Members
24x7 Nurse Triage services empower members to make the best decisions about their health care. One call to a nurse can provide members with immediate symptom assessment, health information and advice from a registered nurse. At the same time, the Nurse Triage service reduces costs for payors by helping members choose the most appropriate time and place for care.

Delivering Wide-Ranging Benefits in one Nurse Call

• Directs members to appropriate and often lower cost care
• Identifies symptoms that could lead to hospitalization if not promptly treated
• Assesses additional health factors, such as chronic or newly diagnosed conditions, that can be managed through programs such as disease or case management or informed decision support

Advising with Expertise
Registered nurses who staff the Nuse Advice Line provide general health information, algorithm-based symptom assessment, care advice and follow-up as necessary, as well as self-care recommendations on more than 1,200 topics.

Importantly, a recent UCLA random control study showed no statistically significant difference in advice given to callers by an algorithm-based nurse triage line and a physician.¹ With nurse triage, virtually the same information is provided at greater convenience and less cost to members and payors.

¹ Lee, Baraff, Guzy, Johnson, Woo, Advice Nurse Service vs. On-Call Pediatricians, Archives of Pediatrics and Adolescent Medicine, 2003, 157:635-641.