Nurse Advice Services

McKesson's Nurse Advice Services help payors control these costs by providing members with the best healthcare information possible, helping them choose the appropriate time and place care.

• Empowering members with solid information and advice to make good healthcare decisions, including in-depth counseling and decision support for complex health problems
• Directing members to appropriate programs such as disease management that improve their health status
• Recognizing symptoms that could lead to hospitalization if not promptly treated
• Identifying members in need of services they're not receiving, then referring them to the appropriate programs
• Improving compliance with preventive care measures, which in turn improves HEDIS^® quality-of-care scores
• Improving member/employee retention through customer-focused attention and enhanced service
• Serving as a complement to disease management and wellness programs

CareEnhance 24x7 Nurse Triage This solution empowers members to make the best decisions about their care by providing them with immediate information and advice from a registered nurse.

CareEnhance Informed Decision Support This solution provides in-depth counseling and decision support to members with complicated health issues, so they're well-equipped to choose the most appropriate care options.

CareEnhance Outbound Services This solution uses targeted outbound calls to help identify health needs, locate primary care providers, provide preventative care education and inform members about available medical services.