McKesson Pharmacy Systems’ (MPS) EnterpriseRx delivers customer support excellence through a variety of channels, including our Support Desk, which was recently re-certified as a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality of Purdue University. Our proven commitment to exceeding customer expectations, combined with the strength of our assets and leadership position in the industry, allows us to deliver on our support obligations in a manner that cannot be matched by any other company.

EnterpriseRx pharmacies can determine the appropriate level of customer support that is right for their organizations. Support is available as:

Level 1: Pharmacies can rely on live support by phone or email from trained, certified staff for help with day-to-day questions, troubleshooting and challenges that arise during routine pharmacy operations. Pharmacy staff can speak with EnterpriseRx experts who can escalate unresolved issues to MPS staff, including for issues such as claims issues and system how-to questions.

Level 2: Pharmacies that have existing help desk operations can train and use their existing support infrastructure for routine EnterpriseRx questions and troubleshooting, and rely on the MPS Support Desk for advanced issue resolution such as potential defects or application enhancement requests.

An extensive Customer Support Web site with an online Learning Center is also available to help pharmacies answer questions quickly and enhance their knowledge of the pharmacy management software.

For more information about the comprehensive suite of pharmacy management solutions for your pharmacy, visit:

• EnterpriseRx for Chains
• EnterpriseRx for Health Care Systems