McKesson Health Solutions Implements New Disease Management Participant Survey to Better Measure Program Satisfaction

DMAA’s survey tool, already in use by about a dozen major healthcare stakeholders, represents the first and only industry standard for measuring DM participant satisfaction. The new survey tool was developed by DMAA with guidance from industry experts and JD Power & Associates.

“Using this survey helps McKesson better measure the satisfaction with our disease management programs and ensures consistency across all clients,” said Diana Verrilli, vice president, Business Development and Marketing Strategy at McKesson Health Solutions.

The DMAA survey, which includes questions about care coordination and disease self-management knowledge, can be used for any DM condition and meets accreditation requirements.

“Adoption of the DMAA Participant Satisfaction Survey speaks not only to McKesson’s commitment to delivering the best care possible, but also to the growing recognition of our survey as an industry leading tool for assessing program quality,” said Jeanette May, Ph.D., MPH, vice president of research and quality for DMAA.

About McKesson Corporation

McKesson Corporation, currently ranked 18th on the FORTUNE 500, is a healthcare services and information technology company dedicated to helping its customers deliver high-quality healthcare by reducing costs, streamlining processes, and improving the quality and safety of patient care. McKesson is the longest-operating company in healthcare today, and marks 175 years of continuous operations in 2008. Over the course of its history, McKesson has grown by providing pharmaceutical and medical-surgical supply management across the spectrum of care; healthcare information technology for hospitals, physicians, homecare and payors; hospital and retail pharmacy automation; and services for manufacturers and payors designed to improve outcomes for patients. For more information, visit www.mckesson.com.