McKesson Sees Strong Momentum in Care Management Software Sales

The newly contracted health plans, covering a combined 625,000 lives, cite CCMS’ customizable and easy-to-use tools, its ability to support NCQA standards and McKesson-provided training and support as major factors in their selection.

“During the three to four years researching care management solutions, we constantly used McKesson’s products as the benchmark by which to compare other offerings,” said Robert Feldman, RN, director, medical services, Care1st Health Plan. “Though other companies offered competitive technologies, none came close to McKesson’s market experience, customer service and overwhelmingly positive client references. Partnering with McKesson is a large commitment for us, not just technologically or financially, but for our core business as well. We needed the security that came from McKesson’s national footprint and market leadership in this space.”

Care1st Health Plan will implement the entire CCMS product suite as part of its new Complex Case Management Program. By helping with process and procedure standardization and the creation of a central, integrated data repository, the solution will assist in streamlining care managers’ workflow. “CCMS will not only dramatically improve current workflow, but create opportunities for new and innovative processes,” said Feldman. CCMS’ automated functionality will also assist Care1st in meeting NCQA’s standards, including QI7 Complex Case Management. The health plan is simultaneously licensing McKesson’s 24x7 Nurse Triage services to provide members with information and advice from registered nurses to assist in care decisions.

“We are truly excited that four more payor organizations have chosen McKesson to help them reach their individual care management goals. Their adoption of CCMS is a testament to our exceptional technology, market experience and national reach,” said Kendra Fuller, associate vice president of care management products, McKesson Health Solutions. “We are also proud of our recent 96 percent customer satisfaction rate. Our greatest advocates are our current clients.”

Composed of CareEnhance^® Care Manager, CareEnhance^® Care Strategies and CareEnhance^® Disease Monitor modules, the CCMS suite is an integrated utilization, case and disease management workflow solution. With data integration technology at its core plus intuitive design, automated tools, and customizable features, CCMS enables healthcare payors to deliver optimal care management while maximizing their resources. The integrity of CCMS’ clinical content enables health plans to make decisions that are based on clinical evidence, align with case and disease management practices, and meet accreditation and regulatory standards.

About McKesson Corporation

McKesson Corporation, currently ranked 18th on the FORTUNE 500, is a healthcare services and healthcare information technology company dedicated to helping its customers deliver high-quality healthcare by reducing costs, streamlining processes, and improving the quality and safety of patient care. McKesson is the longest-operating company in healthcare today, marking its 175^th anniversary this year. Over the course of its history, McKesson has grown by providing pharmaceutical and medical-surgical supply management across the spectrum of care; healthcare information technology for hospitals, physicians, homecare and payors; hospital and retail pharmacy automation; and services for manufacturers and payors designed to improve outcomes for patients. For more information, visit http://www.mckesson.com.