McKesson Hiring Up to 200 Employees in Scottsdale
August 10, 2009


Oldest and largest healthcare company in North America to bring new opportunities to Greater Phoenix area residents

Scottsdale, AZ – August 10, 2009—McKesson, a Fortune 15 company and Scottsdale’s second largest employer, is adding up to 200 new full-time positions from May through October 2009 in its state-of-the-art call center located in Old Town Scottsdale at the Galleria Corporate Centre.  Openings include customer service representatives (CSRs), insurance reimbursement specialists and case managers, as well as some supervisor and quality assurance positions. 

In contrast to most call centers, McKesson’s Scottsdale 600-seat “Solution Center” is open Monday-Friday only, with shifts beginning at 5:00 am MT and the latest shift concluding at 6:00 pm MT.  The McKesson Solution Center CSRs support 30+ custom programs for pharmaceutical manufacturers and work directly with physicians, caregivers and/or patients via telephone, email and written contact.  CSRs work on patient assistance and drug safety programs that support patients with complex diseases such as cancer and rheumatoid arthritis, which require injected or infused drug therapy.  Managing more than 3 million calls annually through over 450 toll-free numbers, McKesson’s Solution Center supports manufacturer-sponsored patient assistance programs that provide more than $600 million in savings on specialty drugs for patients.

“We are excited to bring employment opportunities to Scottsdale and surrounding cities during such challenging economic times,” said Heather Morel, vice president and general manager for Reimbursement & Access Services, McKesson Specialty Care Solutions.  “We have had tremendous success in recruiting skilled employees in the Greater Phoenix area who have displayed a passion for our business and healthcare.” 

To attract employees from across the Greater Phoenix area and support the community in reducing emissions, McKesson participates in the Maricopa County Trip Reduction Program.  As part of this program, McKesson offers transit passes to employees, as well as incentives to carpool.  As a result, McKesson was named as one of the Valley’s “Best Workplaces for Commuters ” by the U.S. Environmental Protection Agency (EPA).

“I started with McKesson here in Scottsdale as a CSR over five years ago,” said David MacDonald, now a marketing communications specialist for McKesson Specialty Care Solutions.  “The Trip Reduction Program, benefits and training I have received at McKesson have enabled me to build a satisfying career and support work-life balance.” 

McKesson offers competitive compensation and benefits with the average starting pay for a CSR at $10 per hour; hourly pay varies depending on experience and skills.  In addition, McKesson’s benefits package includes paid time off, access to medical, vision and dental coverage, as well as training and education reimbursement opportunities. 

Minimum skills and experience for the CSR position include:
- One year of customer service experience in a call center environment
- High school diploma or equivalent
- Ability to provide exceptional customer service
- Active listening skills with the ability to problem solve
- Ability to multi-task – talk and type
- Quick learner

Interested applicants should apply online at www.mckesson.com/careers.  No in-person applications will be accepted. 

Equal Opportunity Statement
McKesson is committed to the philosophy of equal opportunity employment and does not discriminate against any employee or applicant on the basis of race, color, ancestry, age, religion, sex, sexual orientation, national origin, disability, medical condition, marital status, veteran status, or other non-job-related criteria.

About McKesson Specialty Care Solutions
McKesson Specialty Care Solutions, a division of McKesson Corp., delivers the services manufacturers, payors and providers need to ensure pharmaceutical products, coordinated reimbursement, and clinical services are available to patients with complex diseases.  Its Onmark GPO, world-class Lynx® technology platform and clinical tools, provide manufacturers and providers with value-added information that helps improve efficiencies and patient safety and care.  www.mckesson.com/specialty

About McKesson
McKesson Corporation, currently ranked 15th on the FORTUNE 500, is a healthcare services and healthcare information technology company dedicated to helping its customers deliver high-quality healthcare by reducing costs, streamlining processes, and improving the quality and safety of patient care. McKesson has been in continuous operation for more than 175 years, making it the longest-operating company in healthcare today. Over the course of its history, McKesson has grown by providing pharmaceutical and medical-surgical supply management across the spectrum of care; healthcare information technology for hospitals, physicians, homecare and payors; hospital and retail pharmacy automation; and services for manufacturers and payors designed to improve outcomes for patients. For more information on McKesson, visit http://www.mckesson.com.

PR Contact

Toni Eberhardt | 480-663-4108 | toni.eberhardt@mckesson.com