The customer service expectations members have of health plans are rising to the same level expected from retail and consumer industries. Our suite of consumer engagement solutions can help your health plan provide timely, accurate and comprehensive customer service at every point of a member's health care experience.
We understand what your members want to know from your health plan, and our solutions are designed to provide them with answers in a transparent, timely and accurate manner. With our online and mobile tools, your members can access information on their current benefits status, including covered services, co-pays and deductibles and coverage limits. Our solutions offer your members the qualitative and quantitative data they need to make informed clinical and financial decisions about where to seek care, including price and performance comparisons and provider network status. Our solutions also optimize the billing and collection function by informing your members of their financial obligations upfront before services are rendered, and then promptly and accurately processing their claims afterwards.
Members have more health plan and coverage options than ever before. They will choose a health plan based on value. Let us help you deliver that value and improve your competitive position in the changing health insurance marketplace with our sophisticated, user-friendly consumer engagement tools.