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As a not-for-profit institution affiliated with the Baptist General Convention of Texas, Hendrick Medical Center handles more than 10,000 surgeries a year for the surrounding community. With 14 operating rooms and over 70 physicians, Hendrick is always searching for ways to improve OR efficiency, reduce patient wait times and improve the overall patient experience.
After using OR Benchmarks Collaborative™ to help establish evidence-based, achievable performance goals, Hendrick was able to create a successful turnover process that resulted in a five-minute reduction in average room turnover and a 20 percent increase in first case start time accuracy. In addition, the facility was able to decrease its surgery wait times by 25 minutes – which led to a corresponding 2.3 percent increase in patient satisfaction scores.