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Leverage the resources of a true single-source pharmaceutical distribution provider

McKesson has the largest breadth of patient-centric assets and the most experience delivering patient access and adherence programs in the health care industry. We create specialized programs for pharmaceutical manufacturers that identify and overcome patient barriers and establish brand loyalty among patients, physicians and pharmacists.

With expertise in health behavior change, contact center administration, consumer and brand marketing, and pharmacy management, we understand the strategic goals of pharmaceutical manufacturers and bring insights and solutions that fit within their overall marketing plan to deliver a positive brand experience.

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McKesson's differentiating support services

We offer end-to-end drug brand program support to build and optimize value at every lifecycle stage for pharmaceutical products utilizing our in-house resource teams:

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Adherence program Implementation & management

Delivered in pre-launch and post-launch segments, our customer management team is staffed by an implementation manager and an account manager who are engaged in the day-to-day activities of your program. These individuals coordinate with your program team and service vendors to ensure your program meets your expectations from start to finish.

 

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Print and fulfillment & creative services

Consolidating your print and fulfillment services with McKesson allows our team to save you money, ensure consistency and increase speed to market schedules. Our creative services team can assist with the design of all your program collateral, including packaging design. With a full understanding of program details and best practices, our team is well equipped to handle all your materials.

 

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Contact center services and medication adherence coaching support

Our contact center supports patients, pharmacists and prescribers alike. We create a hybrid model of agents who provide behavioral, financial and clinical support depending on program messaging goals. Agents are behaviorally trained to deploy coaching techniques to create a two-way dynamic conversation with patients that help overcome barriers to adherence.

 

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Business intelligence reporting & advanced analytics

Understanding the health of your program, especially early in the process, is critical to your success. Our data and analytics team has vast experience and can provide consultative insights and comprehensive data analytics for your program.

 

Tracking progress to gain insight and drive brand performance

Awarded the 21st Century Achievement Award by the Computerworld Honors Program, our Reporting Portal provides superior intelligence into co-pay claims activity and adherence support, which allows in-depth insight into the success of your program(s).

  • Flexible, anytime access: Reports can be accessed anytime, anywhere, on-demand via web or mobile.
  • Centralized information: One-stop access to program activity and relevant industry data through a consolidated interface.
  • Timely, up-to-date information: Data is downloaded daily with over 100 interactive reports.
  • Proprietary technology, data and expertise: McKesson expertise, proprietary infrastructure and adjudication technology provide the most comprehensive, responsive program management tool in the industry.
  • Integration with external data: We implement many data exchange feeds with clients and their vendors using highly secure, valid real-time or batch mode transfer methods.
  • Customized reporting: For many medication adherence programs, customized reporting is required to meet unique campaign needs. Campaign analysts are deeply integrated into the strategy to understand the needs of pharmaceutical manufacturers.

As your preferred partner for patient access support programs, we understand the importance of data to maximize your experience, empower you to make better decisions to meet patient needs, and exceed brand objectives.