Manual authorization processing of federal risk evaluation and mitigation strategies (REMS) can place a significant burden on pharmacy staff, as well as open up the potential for patient safety issues. REMS Services from RelayHealth improve pharmacy compliance by reducing the number of common errors that can happen during normal processing steps, such as:

  • Visiting an external program for an authorization before dispensing a drug
  • Manually recording an authorization number on the prescription hard copy.
  • Reversing a manual authorization if a patient does not fill a prescription.

Improve your pharmacy’s federal REMS compliance with no interruptions

REMS Services from RelayHealth, in collaboration with McKesson Specialty Health, helps retail pharmacies participate in various federal REMS programs for prescription drugs without disrupting pharmacist workflow. Before dispensing a drug under a REMS program, our REMS Services verify U.S. Food & Drug Administration (FDA) requirements (for example, prescriber or pharmacy certification) in real time.

REMS Services can help you:

  • Reduce additional pharmacy compliance workload.
  • Expand patient access to important drug therapies.
  • Increase patient convenience, satisfaction, and medication adherence.

REMS Services features include:

  • Patient enrollment and verification
  • Patient lab status validation
  • Communication of lab results to the pharmacy
  • Pharmacist prompts for providing patient counseling or medication guides for safer drug use
  • Integration into existing pharmacist workflow—no software installation required
  • National Council for Prescription Drug Programs (NCPDP) telecommunications standards


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