Services to help you get the most out of your Paragon investment

A successful Paragon release upgrade requires that many complex technical and application-related tasks be coordinated and completed in an appropriate sequence and timely manner. You want to get the most out of your Paragon investment by providing additional functionality to your hospital staff, while achieving regulatory requirements, and improving your overall technology standards. With each new Paragon release, you can help increase user satisfaction and the performance of your EHR solution. But do you have the knowledge and staff to do it the fastest and easiest way possible? Why not rely on the people that know your solution the best: McKesson.

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Implementation and support to help you succeed

Your team is led by a dedicated project manager that acts as your single point-of-contact and guides a comprehensive and coordinated implementation. And, we offer 24x7, Service Capability and Performance (SCP)-certified direct-response support via the telephone or Web, giving you immediate access to a live support person.

Technology Services

Our technical experts will provide guidance and answers to questions regarding the technical load and setup of the environments for the upgrade. Additionally, the production upgrade will also be executed by our technical resource on the night of go-live. McKesson can provide technology uplift assistance to help your organization perform tasks such as assessing software readiness, reviewing live/test environments and understanding upgrade scripts. Let us help you with the following:

  • Increase time to value
  • Reduce time spent calling for support
  • Optimize your technology environment
  • Free your IT staff to work on other projects

Comprehensive Release Upgrade Services

Paragon Upgrade Service Offerings were designed to deliver valued-added McKesson services to help ensure you have a timely and successful release upgrade. These offerings are intended to complement your effort to perform the upgrades, by providing experienced McKesson personnel to help with your process of planning, performing, testing and educating your end users.

Application-Specific Upgrade Services

Whether you are looking for help with the overall release upgrade project from start to finish, or you only need help with specific applications, we’ve got the right people in the right place to help you succeed and get the most out of your IT investment. McKesson offers a wide array of application-specific upgrade services to target your individual needs with our clinical, financial and ancillary applications.