Comprehensive infrastructure support that helps maximize system and application performance

With McKesson’s Infrastructure Management team, your health care organization can benefit from proactive and reactive system, network, and database services and support that help enable smooth IT operations with minimal downtime.


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Infrastructure Management Services are offered in three distinct support packages designed to address the unique needs of your health care organization.

Technology based solutions

These services provide your organization with support focused on the core infrastructure components and are offered in both a reactive and proactive package. Services include:
  • Operating system and database support services
  • Storage support solutions
  • Network and connectivity support

Application-centric solutions

These services provide support for all servers associated with McKesson applications and include:
  • Operating system and database support services
  • Proactive support for all production servers
  • Proactive application workflow monitoring for selected applications

Managed support solutions

Our most comprehensive service bundle includes support for both the application and the underlying IT infrastructure and includes:
  • Proactive application support including integrated management with escalation to McKesson application National Support
  • Operating system and database support services
  • Proactive support for all production servers
  • Proactive application workflow monitoring for selected applications

Infrastructure Management Services can help your health care organization by providing

  • Reactive support
  • Proactive system monitoring and support
  • Skilled resources for incident response and problem management
  • 24x7x365 toll free telephone and online support
  • Operating system and database updates of approved applications
  • System status reports and analysis

The Advantage of Infrastructure Management Services

For decades, McKesson has provided hundreds of health care organizations with the technical infrastructure support needed to help enable smooth IT operations. Our system and technology expertise coupled with extensive application experience provides your organization with advanced infrastructure administration that helps increase the availability and reliability of McKesson applications.