Extend your IT Department with 24/7 Support
With McKesson IT Help Desk Services you enjoy North American based first-level incident resolution support provided by McKesson's trusted team of experts knowledgeable in health care applications and industry best practices. End user experiences are uniquely tailored to your organization-specific operating procedures and scripts, maximizing your employee and physician satisfaction and ensuring continuity between McKesson and your on-site IT staff. We offer three flexible support options to give you the scalability and tools necessary to operate your Tier 1 help desk more efficiently while freeing your on-site IT staff to focus on priority initiatives.
Enjoy efficient, end-to-end IT incident management and customer support in three scalable service options:
- Full Support—Ensure top-notch, around-the-clock support 24/7
- Blended Support—Augment in-house IT service with McKesson support
- Off-hours Support—Contract for after-hours and holiday coverage only
Whatever support level you choose, rest assured. Your end users will enjoy prompt issue resolution with second-to-none customer service.
- 24x7x365 toll-free, first-level support of IT related issues
- Affordable and predictable monthly expense
- Single point of contact for IT Help Desk issues
- Customizable facility-based scripts and user experiences
- State-of-the-art call logging and tracking systems
- High call-answer rate
- Support for unlimited applications
The Advantage of IT Help Desk Services
For 20 years McKesson has been a leader in delivering expert technical support to health care organizations and the customers they serve. Our extensive experience combined with a commitment to exceptional customer service has created a world-class support offering. We're proud to offer a unique blend of application, technical and market expertise that's as affordable as it is effective.