The post-acute care segment has changed a lot over the years, but one thing has stayed the same: the drive to improve patient care. Patty Baicy knows this firsthand. As the director of the clinical resources team in McKesson Medical-Surgical Extended Care—and a registered nurse—she understands that improving outcomes and reducing hospital readmissions is crucial to your post-acute facility.

She also knows that you need support. You need solutions, supplies and strategies that make things run smoothly. You need to streamline operations so you can take better care of each person in your charge. That’s where Baicy and her team come in. Their goal is to help clinicians provide better care to patients. In this edition of Expert Spotlight, we sat down with Baicy to discuss what clinicians and patients need to see the most success.

How would you describe your role at McKesson?

Baicy: I’m the director of the clinical resources team for McKesson Medical-Surgical Extended Care. We support all our customers in the post-acute market. This includes nursing homes, home health agencies and hospice agencies. We also support the retail side of our business with home medical equipment (HME) and durable medical equipment (DME).

What’s your favorite part of your work?

Baicy: I like serving as consultants for our customers, and that’s how I see our clinical team. Our customers have the expertise—they just don’t have enough hours in a day. That’s where we can support them. Providing solutions that make their day-to-day lives easier is something I take pride in. When we help our customers do their jobs more efficiently, they can take better care of their patients and residents.

What has your career path been and how has it evolved at McKesson?

Baicy: I’m a registered nurse, and I spent most of my years in the operating room. I then worked in sales for a company that sold surgical gloves, and then I came to McKesson. I was the director of product development for McKesson Brands, which is our private-label product portfolio. I did that for several years, and then I worked on corporate accounts for Cypress Medical, which is now part of our global sourcing division. Five years ago, the position was created for director of the clinical resources team for extended care, and that’s when I took it on. I have enjoyed my whole tenure at McKesson, but I really like focusing more on the clinical side of things again.

What are you working on now that you’re most excited about?

Baicy: I’d have to say our Quality One program. It’s a two-part program for survey readiness for our long-term care customers. It helps them prepare for their CMS survey, and it’s also a Quality Assurance Performance Improvement (QAPI) program. There have been so many changes in post-acute care over the past few years, with new CMS requirements. Our customers need a way to identify areas for improvement so they can be more prepared for surveys. Our Quality One program can help them do this.

What’s the question that commonly comes up when you’re out in the field talking to those customers?

Baicy: In the post-acute care segment, reducing hospital readmissions is critical. Our customers want to know how to best prepare a resident for discharge in a way that sets them up for success. For years, there was this belief around long-term care facilities: You went in and you stayed there. Now, the typical length of a stay is somewhere between 20 and 30 days, and patients are usually discharged to their home. Our goal is to help our customers provide the best stay possible to each resident and prevent readmissions. We developed a readmission resource program specifically for that reason.

Since we’re all about better health, how do you stay on top of your own health and wellness?

Baicy: I think better health begins with nutrition. Anything I can do to get proper nutrition is important to me. That can be challenging, since I travel a lot. So I’ve created habits. I travel with my own protein shakes and healthy snacks to eat nutritiously on the road. And I work in exercise whenever I can. Even if I can’t get to a gym, I at least try to get my steps in every day.

Can you tell me about a recent experience you’ve had with the healthcare system? It could be positive, negative, eye-opening—anything that stuck with you.

Baicy: I think all of us get exposed to more of the healthcare system as our parents age. And one thing I’ve personally noticed from that experience is that there’s a lack of education. We need to do a better job of educating not only an aging population but also physicians about resources for palliative or hospice care. When someone has a condition they’re not going to recover from, we want to make that journey for them the best we can.

What do you think is about to change in healthcare and what do you hope will change?

Baicy: I’ve seen a lot of changes in my tenure in healthcare. But I think right now, a challenge we’re all up against is a lack of primary care providers. Patients need continuity of care. They benefit from having that one person who truly knows them and their health. Because of this lack of primary care physicians, people are turning more to nurse practitioners and physician’s assistants. And I hope we can embrace that. The experience that comes with these roles is what matters, so personally I’m very comfortable seeing nurse practitioners or physician’s assistants.

I think as an organization, McKesson can help people navigate all of these changes. Whether it’s reducing hospital readmissions or providing resources to help with palliative care, we want to help clinicians and patients navigate the healthcare landscape. When we support our customers with the right resources, they can deliver better patient care.

Related: Learn more about McKesson’s medical supplies and equipment for post-acute care providers

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