Contact for Patients and Consumers

If you’re a patient, or if you’re acting on behalf of one and have a question about product support, sales or anything else, you’re in the right place.
Patient Care Solutions

We can ship insurance-covered wound care, ostomy supplies, urology products, breast pumps and other supplies to your home after you’re discharged from the hospital or a post-acute facility.

Pay invoice or reorder supplies

Other questions? (855) 404-6727 (Mon–Fri 8:00 am–8:00 pm EST, Sat: 9:30 am–5:00 pm EST).

Co-Pay Assistance, LoyaltyScript and Coupon Support

Contact us for help with prescription discount cards and coupons. If you have a question about a specific drug, please visit the manufacturer’s website.

Patients and pharmacists: Call (800) 479-9546 for help with co-pay card assistance.

Visit co-pay help site

My Care Plus Health Portal

If you’re a cancer patient, you can view your personal health record, see lab results and access your medical information here.

My Care Plus