Retail Pharmacy in Health Systems

Diminish complexity and capture revenue. Expect more from your health system retail pharmacy. Achieve more with McKesson.


Why retail?

Health system retail pharmacies have the opportunity to interact with more patients at discharge and between visits, including follow-up and long-term monitoring of their care, medication adherence and progress. This interaction is especially critical in high-risk transplant, cancer, HIV, cardiac or diabetes patients—and it matters to hospitals’ documentation efforts, providing continuity of care and helping reduce readmissions.

Despite their small physical footprint, health system retail pharmacies can be pockets of opportunity—whether located in hospitals or ambulatory care centers, near treatment clinics, or around the communities they serve. They have the potential to capture a share of the many thousands of prescriptions issued to patients and employees annually that are typically filled elsewhere.

Do retail pharmacies make sense for your hospital or health system?

Retail pharmacies can be productive, strategic assets for the following reasons:

  • Under the Centers for Medicare and Medicaid Services’ (CMS) “value-based programs,” provider performance of quality measures link to provider payment.1 Medicare distributes bonuses to hospitals that score above average on several measures, including patient satisfaction. More satisfied patients can also make a difference in payments. Patients will fill out satisfaction surveys and these scores will figure into whether hospitals are eligible for shared savings as well as the level of payments.
  • Retail pharmacies located within hospitals can save lives and improve the financial situation of health systems. They can contribute to 30-day readmission reductions, patient satisfaction and quality scores, and population health management.2
  • Hospitals with robust, fully integrated retail pharmacy services are better able to take on more labor-intensive clinical functions, and these can also contribute to improved patient outcomes and higher patient satisfaction scores.
  • Optimizing eligibility of Disproportionate Share Hospital (DSH) and 340B-eligible prescriptions maximizes opportunity for patients and hospitals.

1What are value-based programs.” (Published January 6, 2020). Centers for Medicare & Medicaid Services. Accessed January 15, 2020.
2 Evans, A. PharmD, CGP. “Every hospital needs an outpatient pharmacy.” Pharmacy Times, 2018-01-02, 09:15:45. Accessed January 15, 2020.

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