Specialty Drug Reimbursement and Patient Access Services

Specialty providers and their patients can gain clinical and financial assistance through McKesson’s customer support programs.

The McKesson Reimbursement and Access Services Solution Center offers single gateway programs for:


A certified Center of Excellence

The Reimbursement and Access Services Solution Center, located in Scottsdale, Arizona, supports single and multi-drug programs for therapies in oncology, rheumatology, vaccines, and many other therapeutic areas. It has been certified as a Center of Excellence by BenchmarkPortal and Purdue University's Center for Customer-Driven Quality. And it functions as an extension of the product to act as the first line of interaction with our clients' customers.

The Reimbursement and Access Services Solution Center offers:

  • A state-of-the-art facility that’s scalable to support your growth
  • The largest single-site call center in healthcare services
  • One-call approach for centralized customer services
  • Outreach support to patients and providers
  • Access to registered nurses and pharmacists
  • Order processing, application processing and enrollment services
  • Sophisticated support technology to optimize operational efficiencies
  • Quality data and data analytics
  • Optimal national coverage with operating hours of 8 a.m. to 8 p.m. EST Monday–Friday
  • Cutting edge prior-authorization and other ExpressCoverage™ e-solutions, powered by CoverMyMeds®, a McKesson Rx Technology Solution, featuring:
    • Fast, electronic prior authorizations integrated into McKesson’s hub and workflow
    • Effortless electronic program enrollment
    • McKesson hub support for prior authorizations originating in the CoverMyMeds network
    • Advanced prior authorization resolution for copay programs
    • Next-generation suite of electronic services that speed access and encourage adherence
    • Program enhancement tools that enable custom e-services solutions
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    Call us for more information on our services for pharmaceutical companies.

    (888) 646-8776