Third-Party Logistics (3PL) Services

Deliver specialty pharmaceutical products accurately and on time to hospitals, physician practices, pharmacies and medical clinics.


Invest in the success of your pharmaceutical commercialization process with the third-party logistics (3PL) offering from McKesson Specialty Health. We support pharmaceutical, biologic and medical-surgical manufacturer partners like you through the entire product lifecycle by carefully coordinating your specialty products.

By combining our long experience in distribution services with our pharmaceutical background, McKesson Third-Party Logistics Services offers a seamless service model that’s easy for patients and customers to access.

Achieve long-term success with a strategic pharmaceutical logistics partner

Our Third-Party Logistics Services support your unique pharmaceutical logistics requirements through every step of the commercialization process, with dedicated resources for:

  • Implementation
  • On-boarding
  • Daily program management
  • Strategic planning

A logistics solution customized for your business

With the support of our elite information technology systems, we develop customized logistic solutions to meet each manufacturer's pharmaceutical product strategy, including:

  • Online data retrieval
  • Robust reporting
  • Comprehensive ambient and cold-chain handling capabilities

Lock in your commercialization partner early to achieve optimal results post-product launch.

Learn more about our Third-Party Logistics Services

Pharmaceutical warehousing and distribution management

Your handling needs and your intended distribution partners determine how we strategically apply our expertise in wholesale and pharmacy distribution.


McKesson maintains licensure to ship into all 50 states, including the commonwealth of Puerto Rico.

  • All storage of pharmaceutical products satisfies cGMP requirements by adhering to our Quality Management System
  • Our quality check is compliant with all federal and state regulations, including cGMP and USP1079

Storage and shipping

McKesson has extensive experience of distributing a full range of specialty pharmacy products requiring special handling, including—but not limited to—the receipt, storage, and delivery of cold-chain products.

Our VAWD accredited warehouse meets the standards of the Prescription Drug Marketing Act (PDMA) and can easily accommodate any cold-chain management requirements.

Inventory ownership

McKesson Third-Party Logistics Services can maintain inventory and sell to manufacturer customers in either a title or non-title model, depending on manufacturer requirements.

The title-direct model (exclusive distribution) best suits manufacturers without state licensures or who want more control over the distribution of their products.


The McKesson Third-Party Logistics Services distribution center in Memphis, Tennessee, leverages its proximity to McKesson facilities and key distribution sites.

  • It is centrally located near the FedEx Hub, McKesson’s National Redistribution Center (NRDC), and RxPak, our packaging and labeling site
  • “Just in time” ordering is available with lower freight cost benefit, due to FedEx Hub proximity

Pharmacy supply chain operations

McKesson Third-Party Logistics Services supports both cold-chain and ambient picking and packaging solutions.

  • Pick, pack, ship: Seamless pick, pack, and ship process, extensive reach, and efficient turnaround capabilities. Our operating model capitalizes on this immediacy, allowing you to benefit from both lower transactional costs and lower risks throughout the supply chain
  • Inventory management: Robust monitoring system designed to alert the McKesson team of any temperature changes within the distribution center
  • Quarantine inventories: Controls for inventory quarantines reside within our electronic platform and SOPs to prevent the fulfillment of orders within these designated areas
  • DSCSA compliance: Turnkey option for manufacturer customers to meet their DSCSA regulatory compliance obligations

Financial and support services

Chargebacks, contracts and rebates

We receive all chargeback and rebate data through our customized primary platform, SAP, to guarantee reconciling efficiencies. EDI connectivity automates these processes while simultaneously meeting third-party logistics industry standards. Predetermined customer pricing and eligibility on manufacturer contracts initiates the contract and chargeback process, followed by the reconciliation of chargeback claims with wholesale partners.

Invoicing and collections

McKesson Third-Party Logistics Services electronically invoices customer orders during the nightly billing process. Our collections team monitors and reports on all collection risks, including current and past due balances. McKesson uses a web-enabled and highly configurable collection system to provide cost-efficient and effective collections of your accounts receivables.

Reverse logistics solutions

Leveraging McKesson’s current relationships, we partner with you to achieve customized return strategies that meet your customers’ and products’ needs. Our team processes both full and partial returns so customers can return products directly to the distribution center. When returns are requested, data and status review are readily accessible through our Manufacturer Portal platform.

  • Leverages McKesson’s scale to minimize costs
  • Processes full and/or partial returns
  • Offers data and status review via the 3PL Manufacturer Portal

Program support

McKesson Third-Party Logistics Services’ single-point-of-contact program manager serves as a pharmaceutical manufacturer’s trusted partner to provide guidance through the complex healthcare environment.

A program manager’s roles and responsibilities include:

  • Single point of contact (SPOC)
  • Business consultant/client advocate
  • Program management and analysis
  • Client budget analysis and management
  • Daily communication, weekly meetings and quarterly business reviews

Customer care

McKesson Specialty Health’s Customer Care team commits to ensuring you receive exemplary customer care through:

  • Personalized support and customized solutions
  • Facilitation of order intake, return processing, and general questions

Data and reporting services

As a manufacturer, you can access our Third-Party Logistics Services Reporting and Analytics Dashboard to view your daily order and shipment activity, as well as inventory, sales, and billing data. During the implementation period, we collaborate with you to ensure alignment by:

  • Confirming design of all reporting
  • Testing EDI (electronic data interchange) feeds
  • Demonstrating our portal capabilities

We support EDI services to enable electronic communication of data and ensure efficiencies and accuracy.

You have 24/7 access to information that includes:

  • Interactive reports with drill-down functionality
  • Customizable reports
  • Live tracking of order placements throughout the day
  • Export functionality to excel and PDF file types
  • Automatic delivery of reports via email or FTP

Title model (exclusive distribution model)

Through the Third-Party Logistics Services title model, McKesson Specialty Health takes ownership of your product and assumes financial risk on the back end. As a result, you can focus on getting your product to market and growing your business.

We accept orders from wholesalers, specialty distributors, hospitals, practices and specialty pharmacies We also handle the distribution process to ensure your customers receive the product with speed and accuracy.

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