Reducing Administrative Burden with AI Tools

The healthcare system’s intricate web of tasks and processes often creates a significant challenge for providers. Increased workloads and administrative complexities frequently detract from the primary goal of direct patient care.

However, with artificial intelligence (AI) rapidly weaving itself into the fabric of our daily lives, it’s no longer a futuristic concept but a present-day reality that is redefining medical care. AI holds immense potential to reshape healthcare for the better. This isn't theoretical; nearly two-thirds of physicians (66%) reported actively utilizing health AI in 2024¹, underscoring its growing integration and impact.

We're harnessing the power of advanced AI tools to directly address the administrative burden faced by healthcare practices, empowering them to streamline operations, optimize efficiency, and ultimately, refocus on delivering exceptional patient care. Here are a few ways we’re helping healthcare providers and practices navigate the future of healthcare today:

Transforming Physician Time into Patient Care, Not Paperwork

The US Oncology Network’s (The Network) rollout of ambient scribe technology is changing how physicians handle documentation.

Instead of being tethered to a keyboard, more than 1,000 providers across The Network are using the technology to capture clinical conversations seamlessly and automatically, helping to save physicians hours each week on notetaking and documentation.

The ambient scribe technology integrates seamlessly with EHR systems, like Ontada’s iKnowMed EHR, and adapts to different clinical workflows, ensuring high adoption rates across specialties. This technology streamlines documentation processes, resulting in greater physician satisfaction and improved patient experiences. Clinics within The Network using ambient scribe technology have already seen increases in patient satisfaction scores and in provider well-being.

Reimagining The Prior Authorization Process with Automation

CoverMyMeds is using AI-driven automation to transform one of healthcare’s most time-consuming pain points: prior authorization (PA) workflows.

By integrating Fast Healthcare Interoperability Resources (FHIR) standards and EHR workflows with intelligent automation, CoverMyMeds is introducing tools to interpret structured data in real time, pre-populate PA forms with automatic responses and automatically submit requests directly through providers’ existing EHR platforms to the pharmacy benefit manager and their plans.

This helps eliminate manual steps, reduce errors and accelerate determinations so patients get the medications they need.

The impact is significant: fewer delays, improved submission quality and accuracy, and measurable time savings across the healthcare ecosystem:

• For providers, streamlined workflows simplify administrative tasks which creates more time with patients.
• For health systems, faster determinations help reduce delays and improve care continuity.
• For biopharma, timely access helps therapies reach the patients who need them, supporting better outcomes and adherence.
• For payers, cleaner PA requests enable faster, more accurate determinations and improve operational efficiency.

Improving Claims Acceptance Rates

Denied and delayed claims can create financial strain for healthcare practices, often stemming from constantly evolving payer requirements and manual processes that introduce errors. These issues can not only slow reimbursement but may also create operational inefficiencies that are difficult for busy practices to absorb. 

We help practices address these pain points through Glide Health, an AI tool that identifies claims at risk of denial before they’re ever submitted. Glide analyzes a practice’s historical claims and remittance data to identify factors that may lead to denials, underpayments or delays. 

By learning from prior claim outcomes and payer-specific behavior, Glide evaluates claims in advance and flags potential issues such as coding discrepancies, missing documentation or authorization gaps, allowing practices to correct potential errors proactively. Glide learns the actual claim edits each payer requires based on the behavior of that payer, reducing manual review processes.

This shifts revenue cycle management from reactive correction to proactive prevention, improving clean claim rates and reducing rework so practices can focus on patient care rather than payment recovery.

Though these are only a few examples, they illustrate a shared commitment across our businesses to apply AI thoughtfully to reduce complexity, elevate the provider experience and strengthen the systems patients rely on every day.

1: Henry, T. A. (2025, February 26). 2 in 3 physicians are using health AI—up 78% from 2023. American Medical Association. https://www.ama-assn.org/practice-management/digital-health/2-3-physicians-are-using-health-ai-78-2023