Speed Up Patient Access to Your Therapy

Find out how patients can get onto your therapies faster using our comprehensive and integrated portfolio of access solutions. We help to eliminate barriers to patient access and reimbursement so you don't have to.

When it comes to your products, patients, and prescribers, you want excellent care and service. The RxCrossroads Access team can give you the competitive edge you seek to facilitate access to your therapies, develop marketplace differentiation and build brand loyalty.

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Learn more about McKesson solutions for biopharma and life sciences companies.

Our Access teams operate at the center of the healthcare ecosystem. They engage with patients, providers, caregivers, payers and pharmacies to help deliver ideal treatment experiences. Our HUB technologies and systems deliver greater visibility into the patient prescription journey, allowing our team members to intervene at precise moments of need—instantly, electronically, and manually as needed. Our goal is simple: to work with you to overcome treatment-access barriers and start and keep patients on track with prescribed therapies.

HUB solutions designed to help you achieve your brand goals

Our HUB solutions are tailored to your product and business needs. Maybe you’re launching a new therapy, or optimizing your market presence. Perhaps you’re targeting a high prevalence chronic disease or focused on an ultra-orphan population. Or you could be developing a drug or a device. Whatever your needs, we have a solution.

Our HUB Service Center boasts:

  • Highly-trained single points of contact for patients and physicians, to provide individualized support, foster the development of trusted and caring relationships, and ensure consistency throughout the course of therapy
  • A dedicated team of access and reimbursement specialists, registered nurses and pharmacists
  • State-of-the-art facilities in Scottsdale, Arizona and Louisville Kentucky, that are scalable to support the growth of your biopharma company
  • Sophisticated technology to deliver operational efficiencies, quality and data analytics
  • Nationwide coverage with HUB service team operating hours of 8 a.m. to 8 p.m. EST Monday–Friday

Our HUB solutions include:

  • Program enrollment by award-winning teams
    • Order processing
    • Application processing
    • Ease of enrollment: phone, face, portal or app
  • Reimbursement services
    • Benefit investigations, including electronic Benefits Investigation (eBI)
    • Prior authorizations, including electronic Prior Authorization (ePA)
    • Appeals facilitation
  • Coordination of specialty pharmacy/dispensing

Field-based operations solutions

We partner with you throughout the product life cycle to extend the reach of your brand with providers and their patients. Our deep engagement with multiple specialties including oncology, neurology, gastroenterology, ophthalmology, rheumatology and urology means that we understand the complexities of practice management and provider needs.

Our field-based solutions allow biopharma manufacturers to meet providers where they operate. Leverage our centralized infrastructure of highly-trained specialists to quickly deploy Field Reimbursement Managers, Nurse Educators and/or Salesforce Enhancement strategies nationwide.

Field Reimbursement Managers

Our Field Reimbursement Managers add an extra dimension of support for your therapies. We educate physician offices on payer formulary and coverage changes as well as resolve treatment-access barriers.

Nurse Educators

Highly-skilled and experienced Nurse Educators work directly with providers and their staff to teach the appropriate use and management of your therapy.

Sales Force Enhancement

Through efficient sales strategies delivered by experienced staff, our Sales Force Enhancement solutions promote awareness of your therapy by augmenting your existing sales force. These operational efficiencies allow for greater coverage in less time.

McKesson's Scottsdale, Arizona campus

Call Center Excellence

The Access & Adherence Solution Center, located in Scottsdale, Arizona, is certified as a Call Center of Excellence by BenchmarkPortal and Purdue University's Center for Customer-Driven Quality. It functions as an extension of your product to act as the first line of interaction with your customers. Other call-center locations include Tempe, Arizona and Louisville, Kentucky.