Customer Experience and Ordering

Have a question about McKesson products or services? Contact the pharmacy customer support team.

McKesson Ordering and IT Help for Pharmacies

Get the support you need so you can spend more time focusing on your customers. McKesson’s Pharma Customer Experience Operations (CxO) group works with retail and institutional pharmacies across the country through the services of two teams: Customer Support and Technical Support.

For pharmaceutical distribution questions: Customer Experience Operations—Customer Support

As your first point of contact, the Customer Experience Operations Customer Support team helps pharmacies resolve general customer service issues related to McKesson’s pharmaceutical distribution services.

For web and mobile questions: Customer Experience Operations—Technical Support

The Customer Experience Operations Technical Support representatives provide pharmacies with help and advice on the full range of McKesson web and mobile solutions.

Contact McKesson’s support teams

Visit McKesson Connect online and select “Contact Us” to send a message or speak with a customer service representative.

McKesson’s Rapid Returns Solution

Expect more from your returns program. Achieve more with McKesson's Rapid Returns Solution.

Prescription drug repackaging solutions to meet the individual clinical, business and compliance needs of pharmacies of all types and sizes.

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Pharmaceutical Ordering

Improve the operational efficiency and clinical effectiveness of your wholesale drug purchasing and distribution needs with McKesson Connect, our comprehensive online and mobile ordering platform for pharmacies.

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Contact McKesson Pharmaceutical Distribution

This form is meant for prospective customers who are eager to explore new sales opportunities and establish a direct connection with our knowledgeable sales team.

Are you already a valued McKesson customer? See below the form for customer support information.

Customer Support