Customer Service for Retail Pharmacy Customers

Have a question about McKesson products or services? Contact the pharmacy customer support team.

McKesson ordering and IT help for pharmacies


Get the support you need so you can spend more time focusing on your customers. McKesson’s Pharma Customer Experience Operations (CxO) group works with retail and institutional pharmacies across the country through the services of two teams: Customer Support and Technical Support.

For pharmaceutical distribution questions: Customer Experience Operations—Customer Support

As your first point of contact, the Customer Experience Operations Customer Support team helps pharmacies resolve general customer service issues related to McKesson’s pharmaceutical distribution services.

For web and mobile questions: Customer Experience Operations—Technical Support

The Customer Experience Operations Technical Support representatives provide pharmacies with help and advice on the full range of McKesson web and mobile solutions.

Contact McKesson’s support teams

Visit McKesson Connect online and select “Contact Us” to send a message or speak with a customer service representative.

Contact Us
Support numbers are personalized for your pharmacy type.
(855) 625-7385Independent Pharmacies
(855) 625-6285National Chain Pharmacies
(855) 625-4677Hospitals and Health Systems