![System.Func`1[System.String]](/siteassets/images/z-mckesson-logosicons/health-systems2.png)
Answering these questions can help differentiate transactional vendor relationships from strategic partnerships that add value.
Health System Sees 271% Increase in Recovery Over Three Years
Learn how a health system partnership led to equal access to medication for all of its patients.
By
Date
June 01, 2021
Read time: 1 minute
Case Study: Health system sees 271% increase in recovery over three years
Background
University of Missouri Health Care (MUHC) has five hospitals located throughout Missouri. Specialty care is an important part of its mission, and MUHC has 57 primary and specialty clinics. Physicians care for complex and serious conditions, offering services not available elsewhere in the region. Additionally, it has nine ambulatory pharmacies and fills 340,000 prescriptions annually.
The Challenge
Giving patients access to the latest treatments often involves the use of very expensive specialized medications that are beyond the reach of most people — especially the uninsured and underinsured. That’s why patient assistance programs (PAPs) are invaluable to both the hospitals and patients at MUHC. Managing these programs, however, is a time-consuming task that requires knowledge and experience of the regulations and enrollment process. MUHC brought in McKesson to shore up its PAP, anticipating that it could take over the program after a year.
The Solution
McKesson RxO® PAP Recovery Solutions took charge of MUHC’s PAP program, partnering with the hospital system to identify patients eligible for PAP. Once patients were verified, McKesson enrolled them, handled the medication recovery process and documented compliance to avoid billing patients for covered medication. Thanks to careful coordination of differing patient insurance and co-pay requirements, McKesson assures equal access to medication for all MUHC patients, for high-quality care at minimum out-of-pocket expense.
The Results
- $1.8 million PAP recovery in 2018 alone
- Virtually eliminated billing of PAP patients for covered medication
- 271% increase in recovery over three years
Learn more about our Patient Assistance Program (PAP) & Revenue Recovery Management tools.
Related Stories
The most downloaded content by health system pharmacy leaders in October 2025.
Take another opportunity to recognize and celebrate the impactful work of pharmacists as October comes to a close.
McKesson’s Intrafusion expert discusses the measurable impacts of a successful infusion service line in health systems.
Join us in taking this opportunity to celebrate the contributions of pharmacy technicians, whose training and professionalism support positive outcomes.
Use this comprehensive library of resources to find important information on what’s changing with 340B and IRA, when, and why it may matter for your health system pharmacy.
On Women Pharmacist Day, we recognize the unique perspectives and contributions of these critical healthcare professionals.
An interactive experience highlighting key insights for success across 8 domains of specialty pharmacy.
This American Pharmacists Month, we honor the people, patients, and partnerships that define the extraordinary impact of health system pharmacy in the community and beyond.
The most downloaded content by health system pharmacy leaders in September 2025.