The Department of Veterans Affairs and Health Mart® recognized as J.D. Power 2011 Customer Service Champions
San Francisco, Calif., March 7, 2011 - McKesson Corporation today congratulated two of its customers for being selected as J.D. Power 2011 Customer Service Champions - the U.S. Department of Veterans Affairs Mail-Order Pharmacy and Health Mart, a leading nationwide network owned and operated by McKesson of more than 2,700 independently-owned pharmacies. Only 40 companies nationally earned the distinction and were recognized in a special report released by J.D. Power on February 17, 2011, entitled, Achieving Excellence in Customer Service: The Brands That Deliver What U.S. Consumers Want.
"McKesson is proud that our customers, the U.S. Department of Veterans Affairs and Health Mart pharmacies, have been recognized for the differentiated service they provide," said Brian Tyler, president, McKesson U.S. Pharmaceutical. "McKesson's core commitment as a company is helping our customers improve the health of their businesses and their patients. Whether through a cutting edge mail order service or an independent retail pharmacy, it's clear that McKesson's customers are making a difference through the service they provide patients."
This year's group of 40 J.D. Power Customer Service Champions represents the highest-performing companies that deliver service excellence to U.S. customers - both within their respective industries and across all industries. To identify the 2011 Customer Service Champions, J.D. Power evaluated more than 800 brands. Companies were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power's syndicated research as well as additional, supplemental research.
Department of Veterans Affairs
The Department of Veterans Affairs (VA) was recognized by J.D. Power specifically for its mail order pharmacy. As the VA's pharmaceutical distribution vendor, McKesson collaborates with the VA by providing innovative technologies, six-sigma solutions, and industry-leading service. Since 2006, McKesson has helped save taxpayers more than a half billion dollars, while maintaining a 99.998% order accuracy rate.
Health Mart Pharmacies®
Health Mart is America's fastest-growing independent pharmacy franchise with more than 2,700 locally owned community pharmacies in all 50 states. Health Mart pharmacies are known for the personalized care they provide their patients.
Through the Health Mart pharmacy franchise, McKesson provides Health Mart pharmacy owners with an integrated solution to help them focus on the core principles of running a retail business: attracting new customers, maximizing the value of existing customers, and improving operational efficiencies. This frees the pharmacy staff to focus on providing customers with the high quality service and personalized care for which Health Mart has been recognized with the J.D. Power 2011 Customer Service Champion distinction.
About McKesson
McKesson Corporation, currently ranked 14th on the FORTUNE 500, is a healthcare services and information technology company dedicated to helping its customers deliver high-quality healthcare by reducing costs, streamlining processes, and improving the quality and safety of patient care. Over the course of its 178-year history, McKesson has grown by providing pharmaceutical and medical-surgical supply management across the spectrum of care; healthcare information technology for hospitals, physicians, homecare and payers; hospital and retail pharmacy automation; and services for manufacturers and payers designed to improve outcomes for patients. For more information, please visit www.McKesson.com
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