Certified Center of Excellence awarded a top ten ranking in 2010 Top
Call Center Listing
McKesson Specialty Care Solutions , a division of McKesson Corporation
, announced today that its Reimbursement and Access Services Solution
Center in Scottsdale, Ariz. has been ranked a top ten call center by BenchmarkPortal
and the Center for Customer-Driven Quality, founded at Purdue
University. Out of thousands of call centers across North America and
across all industry segments, BenchmarkPortal recognized the need to
showcase the success of outstanding centers. From these exceptional
centers, BenchmarkPortal singled out the top 100 centers from three
categories. McKesson Specialty Care Solutions’ Reimbursement and Access
Services Solution Center was recognized as a top 100 call center and as a
top ten center in the mid-size category.
“This distinction is an honor for the call center and for the
hundreds of employees who work so hard and tirelessly to serve patients
in their time of need,” said Allen LaBrune, vice president, Call Center
Operations, McKesson Specialty Care Solutions. “This honor is another
testament to McKesson’s dedication to quality--high-quality employees
and top-notch customer service.”
McKesson Specialty Care Solutions’ Reimbursement and Access Services
Solution Center is a state-of-the-art facility with highly trained
customer service representatives providing a wide variety of
educational, reimbursement, REMS, clinical, data gathering and marketing
services on behalf of pharmaceutical manufacturers. With a staff of
more than 650 employees facilitating more than 11 million interactions
annually, it is one of the largest single-site call centers in
healthcare services, offering support for single and multi-drug programs
for therapies in oncology, rheumatology and other therapeutic areas.
“Our employees are proud of the work they do and are passionate about
the help they provide to patients, physicians and other healthcare
providers,” said LaBrune. “This passion is evident in the Solution
Center’s high-scoring customer satisfaction rating of 97 percent. At
McKesson, we believe that our work matters and that the Reimbursement
and Access Services Solution Center is more than a call center. The work
our employees do every day helps patients access life-changing
medications. This distinction is well deserved for our employees.”
“This is something for the entire organization to be very proud of,” said Bruce Belfiore
, CEO and senior research executive, Center for Customer-Driven
Quality, founded at Purdue University. “This distinction sets McKesson
Specialty Care Solutions apart. The proven commitment to superior
service of its Reimbursement and Access Services Solution Center is one
that others should aspire to emulate.”
About McKesson
McKesson Corporation, currently ranked 15th on the FORTUNE 500, is a
healthcare services and information technology company dedicated to
making the business of healthcare run better. We partner with payers,
hospitals, physician offices, pharmacies, pharmaceutical companies and
others across the spectrum of care to build healthier organizations that
deliver better care to patients in every setting. McKesson helps its
customers improve their financial, operational, and clinical performance
with solutions that include pharmaceutical and medical-surgical supply
management, healthcare information technology, and business and clinical
services. For more information, visit http://www.McKesson.com .
About BenchmarkPortal
BenchmarkPortal is the custodian of the Center for Customer-Driven
Quality’s database of contact center metrics, the largest in the world,
founded in 1995 by Dr. Jon Anton at Purdue University. BenchmarkPortal
is an industry leader in call center benchmarking, call center training
and call center certification worldwide. To learn more about
BenchmarkPortal, visit http://www.benchmarkportal.com or visit them on Facebook, LinkedIn, YouTube and Twitter.
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