Solution Center recognized as a top ten center for 2013
Scottsdale, Ariz., March 13, 2014 –– McKesson Specialty Health announced today that its Reimbursement, Access & Safety Services Solution Center in Scottsdale, Ariz. was certified as a Center of Excellence for the fifth consecutive year by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry. Out of thousands of call centers and all industry segments in North America, the McKesson Specialty Health Solution Center was recognized as a top 100 call center and as a top ten center in the large-size category for 2013.
The McKesson Specialty Health Reimbursement, Access & Safety Services Solution Center is a state-of-the-art facility with highly trained customer service representatives providing a wide variety of educational, reimbursement, REMS, clinical, data gathering and marketing services on behalf of pharmaceutical manufacturers. Its staff of 900 seats facilitates more than 11 million interactions annually, offering support for single and multi-drug programs for therapies in oncology, rheumatology and other therapeutic areas.
“A contact center that seeks and achieves the Center of Excellence Certification from BenchmarkPortal demonstrates a noteworthy commitment to service excellence,” said Bruce Belfiore, CEO, BenchmarkPortal. “The obvious beneficiaries of this commitment are the center’s customers, employees, and shareholders.”
Contact centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal. BenchmarkPortal’s rigorous certification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers. The contact centers who wish to implement best practices and attain world-class performance in their industry are held to the highest standard of performance levels.
“We are thrilled to receive the Center of Excellence award from BenchmarkPortal,” said Heather Morel, vice president and general manager, Health Informatics | Reimbursement, Access & Safety Services, McKesson Specialty Health. “It is representative of the culture of quality that we are committed to as a leading healthcare services organization and a testament to the world-class service, program design and management that our employees deliver to patients, providers and manufacturer customers every day.”
About McKesson Specialty Health
McKesson Specialty Health, a division of McKesson Corporation, empowers the community patient care delivery system by helping community practices advance the science, technology and quality of care. Through innovative clinical, research, business and operational solutions, facilitated by integrated technology systems, we focus on improving the financial health of our customers so they may provide the best care to their patients. For more information, visit www.McKessonspecialtyhealth.com.
About Center of Excellence Certification
Contact centers and their managers who wish to implement best practices and attain world-class performance in their industry have a unique opportunity to certify their call centers. BenchmarkPortal’s rigorous certification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers. Thus, contact centers will be held to performance levels that will improve their competitive position, not just force them to adhere to an arbitrary standard. Please follow the link to discover what the steps to certification are and how they will improve your center’s performance. www.benchmarkportal.com/call-center-certification.
About BenchmarkPortal
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com.