Privacy Notice - Transaction Performance Monitor
Effective Date: September 22, 2021
At McKesson RelayHealth (“McKesson” or “we”), we value the trust that pharmacies place in us to appropriately use and protect personal information. This Privacy Notice informs users of RelayHealth’s Transaction Performance Monitor site about how McKesson may collect, use and share personal information and how it is protected. We want you to be clear how we're using personal information and the ways in which we protect this information. By using our site, you accept the privacy practices presented in this Privacy Notice. We encourage you to read this Privacy Notice in full to understand our privacy practices before using this site or submitting any personal information.
This Privacy Notice applies only to the Transaction Performance Monitor at https://performancemonitor.relayhealth.com. McKesson affiliates and subsidiaries may have separate websites, subdomains, and applications through other web, mobile, cloud or SaaS platforms which are not subject to this Privacy Notice. Additionally, McKesson business partners, ad networks and other third parties may have their own websites and services with separate privacy practices. We encourage you to read the privacy notices of all websites and applications that you visit and understand their privacy practices.
The following RelayHealth solutions may be accessed through this application.
Personal Information We Collect
When you use this site, we may collect personal information about you. Personal information is any information accessed, collected, or used by McKesson that identifies an individual, or can reasonably be used to identify an individual, whether directly or indirectly. The personal information we may collect includes, but is not limited to:
- Name and Initials
- First name, Last name, Middle name
- Contact Information
- Business electronic mail address, Business telephone number (office, cell, fax, etc.)
- Username and password
- User Behavioral Information
- IP address, Device/User activity (such as login-logout info, sites/pages visited, # of visits, click stream, navigation, beacon signal hits, errors, crash rate, or other user activities)
Tracking Technologies We Use
We use various technologies to collect personal information about users of this site. These technologies include the following:
- Web server logs
- As is true of most websites and applications, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp and/or clickstream data.
- Other Tracking Technologies
- We may also use technologies such as scripts, server logs, and tags.
These tracking technologies are used to track your movement throughout the site, perform diagnostic services such as error reporting to improve the site. We receive reports based on the use of tracking technologies on an individuals and aggregated basis.
How We Respond to “Do Not Track” Signals
Some web browsers have a ''Do Not Track'' feature. This feature allows you to tell websites you visit that you do not want to have your online activity tracked over time and across websites. These features are not yet uniform across browsers and not broadly supported. This site or application is not currently set up to respond to those signals.
How We Use the Personal Information Collected
We may use the personal information we collect for purposes such as:
- Customer and troubleshooting support
- Application analysis for performance and user experience improvements
How We Share Personal Information Collected
- RelayHealth does not sell personal information about you to third parties.
McKesson may also need to share information with companies, organizations or individuals outside of McKesson if we have a good faith belief that access, use, preservation, or disclosure of that information is reasonably necessary to:
- Meet applicable laws, regulations, legal processes or enforceable governmental requests
- Enforce applicable Terms of Service, including investigation of potential violations
- Detect, prevent, or otherwise address fraud, security or technical issues
- Protect against harm to the rights, property or safety of our users, McKesson, or the public as required or permitted by law
- Engage in a merger, acquisition, reorganization, or sale of all or a portion of McKesson assets.
Where appropriate or legally required, we will describe how your information that we collect through our Transaction Performance Monitor site will be used and will provide choices about whether to allow us to engage in that use. To exercise your choice, you may discontinue information collection by deleting cookies in your web browser or discontinue accessing the site altogether.
Access to Personal Information
You may directly view, edit, or delete information about you through your profile settings or by calling 1-800-388-2316.
We will retain your personal information for as long as your account is active, as reasonably useful for commercial purposes, or as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Health Insurance Portability and Accountability Act (''HIPAA'')
As a key provider of services and technology to the healthcare industry, McKesson has implemented programs to address the privacy and security requirements of HIPAA.
To the extent that we are functioning as a HIPAA covered entity, a Notice of Privacy Practices will be provided to you or made available to you.
This site is not intended for any user under the age of 13, and we do not knowingly collect personal information from children under the age of 13. We request that children under the age of 13 not submit any personal information through the Transaction Performance Monitor site.
How We Protect Your Information
McKesson has established appropriate physical, electronic and administrative safeguards to protect the information we collect from or about our users. We restrict access to personal information to McKesson employees, contractors and agents who need to know that information to process it for us, and who are subject to confidentiality obligations.
Any sensitive personal information (e.g., credit / debit card number) will be transmitted in an encrypted form using SSL encryption. Notwithstanding our security safeguards, it is impossible to guarantee 100% security in all circumstances. If you have any questions about security or have reason to believe that your interaction with us is no longer secure (for example, you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting McKesson at Privacy@McKesson.com.
Changes to this Privacy Notice
We may periodically update this Privacy Notice to describe new features, products or services we offer and how it may affect our use of personal information about you and your controls. We will not apply changes to this Privacy Notice retroactively to personal information we have previously collected. Since we may change this Privacy Notice, we recommend that you check the current version available from time to time. If we make changes to this notice, we will update the “Effective Date” at the beginning of this notice.
If you have questions or concerns about this Privacy Notice, our information handling practices, or any other aspect of privacy and security of your personal information, please contact us at: Privacy@McKesson.com.
You may also write to us at:
ATTN: Privacy Officer (Privacy Notice, RelayHealth - Transaction Performance Monitor)
2 National Data Plaza NE, 3rd Floor
Atlanta, GA 30329