Product & Order Questions, Products Returns or Address Changes
(855) 571-2100 - Medical Professionals, Medical Facility Employees, Individuals Paying With Medicaid or Private Insurance
(800) 453-5180 - Accounts Receivable (billing and invoice inquiries)
SupplyManager ordering issues, passwords, ScanManager, ORBITS, and technical support for CSOS.
(800) 422-0280
Connectivity support for EDI, McKesson Direct, Punch-out and cXML Ordering.
(800) 765-6363 - All calls are returned within 30 minutes, Mon-Fri: 8:00 am – 5:00 pm EST
Customers can place orders, handle returns, check availability, resolve CII issues, submit contract pricing cases, and interface with McKesson's distributions centers.
Would you like to report a suspect or illegitimate product? Contact McKesson’s Product Safety Review Team here regarding your product quality issue.
(855) 625-7385 - 855-MCK-RETL - Independent Small and Medium Chain Pharmacies
(855) 625-6285 - Retail National Accounts
(855) 625-4677 - Hospitals and Health Systems
Support for McKesson Connect, CSOS Ordering, EDI, Accounts Payable (MCAP) and Mobile Manager 100 & 25 devices.
(800) 793-9875
Support for McKesson's Health Mart pharmacy franchise members.Monday – Friday 7:00 am – 9:00 pm CST
(855) 458-4678 - 855-HLTH-MRT
Support for pharmacies participating in the McKesson sponsored PSAO, Health Mart Atlas.Monday – Friday 8:00 am – 8:00 pm EST
(800) 824-1763
For assistance with online ordering, login or password issues. Monday – Friday 7:00am – 7:00pm CST
(800) 482-6700 - Oncology Practices
(855) 477-9800 - All Other Specialty Practices
(866) 861-7676 - intraFUSION Infusion Management Customer Support
For assistance with iKnowMed (option 1); Lynx, TotalView, Regimen Profiler (option 2); Clear Value Plus, and Practice Insights (option 3), My Care Plus (option 4)
(888) 338-8445
8:00am – 6:30pm CSTEmergency Orders 24 hours a day/7 days a week
(877) 625-2566 - 877-MCK-BLOOD
Customer Support for physicians, health plans, pharmacy benefit managers (PBMs), government agencies, and biopharmaceutical companies.
(800) 388-2316
Support numbers for the different EnterpriseRx service levels.
(866) 821-7279 - General Support
(866) 250-4684 - Hospital Health System Support
(800) 283-2892 - Retail National Chain Support
(800) 872-0006 - POS (Point of Sale) Support
Support for Pharmaserv, Pharmacy Navigator, Accounts Receivable, Printer issues, and Signature Center.
(800) 424-0444 - Option 1
(800) 837-4767 - Pharmaserv POS (Point of Sale) Support
McKesson Pharmacy Systems Customer Support Center
(800) 944-1100 - (Option 3)
Support for McKesson High Volume Solutions pharmacy automation.
(866) 263-6144
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