Award represents the eighth consecutive certification in customer service and support industry
Scottsdale, Arizona (November 3, 2016) – For the eighth year in a row year, the McKesson Specialty Health Reimbursement, Access & Safety Services Solution Center has been certified as a Center of Excellence by BenchmarkPortal, a leading call center research and consulting organization. The Center of Excellence recognition is one of the most prestigious and coveted awards in the customer service and support industry.
BenchmarkPortal uses a rigorous benchmarking process to award the Center of Excellence designation to customer service call centers that are ranked in the top ten percent of call centers surveyed. Call centers are judged against a balanced scorecard of metrics for efficiency and effectiveness drawn from the world’s largest database of quantitative data audited and validated by researchers from BenchmarkPortal. Call centers earn the award by demonstrating superior performance for both cost-related and quality-related metrics when compared to industry peers.
“We are honored to once again receive this prestigious certification that recognizes us as a leader in the call center industry,” said William Nolan, vice president & general manager, Reimbursement, Access & Safety Services, McKesson Specialty Health. “We are always excited to receive definitive proof that we have achieved certain high levels of performance, cost efficiency and customer satisfaction from a highly credible organization like BenchmarkPortal. I congratulate all of our employees whose continued dedication to service excellence has made this award possible year after year.”
McKesson Specialty Health’s Solution Center, based in Scottsdale, Arizona, offers gateway programs for reimbursement hotlines, patient access and assistance programs, risk evaluation and mitigation strategy (REMS) services, and other healthcare customer support services on behalf of specialty pharmaceutical manufacturers. The center facilitates approximately 12 million patient and provider transactions for more than 300 products annually for therapies in oncology, rheumatology, vaccines and other multispecialty areas. The state-of-the-art facility utilizes sophisticated technology and best practices to optimize patient access to therapy.
“Earning this prestigious award for the eighth consecutive year is a remarkable achievement and a great source of pride to our organization,” said Jennifer Lasky, director, Reimbursement Operations, Reimbursement, Access & Safety Services, McKesson Specialty Health. “Our ongoing commitment to world-class, cost-effective service solutions has resulted in above-industry averages year after year, positioning us as one of the best call centers in the nation.”
About McKesson Specialty Health
McKesson Specialty Health, a division of McKesson Corporation, empowers the community patient care delivery system by helping community practices advance the science, technology and quality of care. Through innovative clinical, research, business and operational solutions facilitated by integrated technology systems, we focus on improving the financial health of our customers so they may provide the best care to their patients. For more information, visit www.McKessonspecialtyhealth.com.
About Center of Excellence Certification
Contact centers and their managers who wish to implement best practices and attain world-class performance in their industry have a unique opportunity to certify their call centers. BenchmarkPortal’s rigorous certification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers. Thus, contact centers will be held to performance levels that will improve their competitive position, not just force them to adhere to an arbitrary standard. Please follow the link to discover what the steps to certification are and how they will improve your center’s performance. www.benchmarkportal.com/call-center-certification.
About BenchmarkPortal
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com.