iKnowMed Named Top-Performing Electronic Health Record by Black Book Research for Eighth Consecutive Year

March 26, 2019

Strong ratings in key performance indicators enable iKnowMed to retain its #1 ranking

IRVING, TEXAS, March 26, 2019—iKnowMed℠, McKesson’s oncology practice electronic health record (EHR) system, has been named the top-ranked EHR platform for oncologists and hematologists for the eighth year in a row by Black Book™ Research, an unbiased industry-leading source for polling, surveys and market research. iKnowMed is a powerful and interoperable EHR system for oncology practices that helps improve the quality and efficiency of cancer treatment across all care settings. iKnowMed is specifically designed to support and enhance the delivery and documentation of high-quality evidence-based cancer care. The robust EHR provides an invaluable tool that empowers oncology practices to successfully participate in alternative payment models and value-based care while keeping quality of care the number one priority.

“We are extremely proud to once again be recognized by Black Book Research and the customers we serve as the industry-leader for oncology-specific EHRs,” said Steve Beier, vice president and general manager of Technology Solutions, McKesson. “Earning the number one ranking once again demonstrates our strong, ongoing commitment to meeting the unique needs of community-based oncology practices as they strive to deliver superior care while remaining financially sound and viable in today’s evolving landscape.”

Deployed in approximately 145 practices nationwide and used by 1,900 providers, iKnowMed received top customer satisfaction scores in 12 of 18 key performance indicators, including:

  • Strategic Alignment of Client Goals
  • Innovation and Optimization
  • Training
  • Client Relationships and Cultural Fit
  • Breadth of Offerings, Client Types and Delivery Excellence
  • Deployment and Outsourcing Implementation
  • Customization
  • Scalability, Client Adaptability, Flexible Pricing
  • Marginal Value Adds and Modules
  • Financial and Managerial Viability
  • Support and Customer Care
  • Best of Breed Technology and Process Improvement

Annual rankings are compiled based on feedback from validated EHR users from oncology practices across the nation. Clinicians and physicians rank oncology-centric applications based on their experiences using the applications against key performance indicators.

“Black Book Research utilizes a rigorous process that incorporates the aggregate client experience and customer satisfaction scores on key performance indicators that are vital for practice success,” said Doug Brown, managing partner, Black Book Research. “McKesson’s iKnowMed has retained its number one ranking for eight consecutive years in the oncology and hematology specialty. This is a remarkable achievement in today’s volatile healthcare landscape. We congratulate McKesson and the iKnowMed team as they continue to build on their tradition of excellence in the oncology ambulatory EHR space.”

iKnowMed’s innovative platform seamlessly integrates with McKesson’s suite of technology solutions that support value-based care delivery while strengthening core practice operations. Integrated modules include: clinical quality and regimen support; an oncology-focused patient portal; inventory and purchasing management; revenue cycle reporting, and analytics. Together, these best-in-class solutions help practices deliver high-quality patient care while enabling them to thrive in today’s value-based environment.

For more information about the Black Book Research report or to request a demonstration of iKnowMed EHR, visit www.McKesson.com/Specialty/Oncology-Electronic-Health-Records/.

About Black Book Research

Black Book™ Research provides healthcare IT users, media, investors, analysts, quality-minded vendors, prospective software system buyers, pharmaceutical manufacturers, and other interested sectors of the clinical technology industry with comprehensive comparison data of the industry's top-respected and competitively-performing technology vendors. The largest user opinion poll of its kind in healthcare IT, Black Book Research collects more than 540,000 viewpoints on information technology and outsourced services vendor performance annually.

About McKesson Corporation

McKesson Corporation, currently ranked 6th on the FORTUNE 500, is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information technology. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments and other organizations in healthcare to help provide the right medicines, medical products and healthcare services to the right patients at the right time, safely and cost-effectively. United by our ICARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful — all for the better health of patients. McKesson has been named the “Most Admired Company” in the healthcare wholesaler category by FORTUNE, a “Best Place to Work” by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more information, visit www.McKesson.com.

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