Digitally Transforming Specialty Medication Workflows

For millions of individuals managing complex and chronic conditions, the path to accessing specialty medications can be a daunting and time-consuming experience, riddled with manual processes, excessive paperwork and frustrating delays. This fragmented experience not only disrupts timely treatment, but also places unnecessary strain on patients, caregivers and providers.  

Technology is driving change in healthcare and advanced digital solutions are becoming increasingly vital to improving patient outcomes and simplifying care delivery.  

CoverMyMeds, a McKesson company with a simple but powerful mission — to help people get the medicine they need to live healthier lives — has taken a significant step forward in this transformation by acquiring RxLightning and FastAuth.

“These acquisitions will enhance our ability to deliver a more seamless experience across the entire medication access journey,” said Greg Hart, vice president of Shared Capabilities and Partnerships at CoverMyMeds. “By combining our expansive network and technology infrastructure with their specialized solutions, we’re building a more holistic approach to medication access.” 

Reducing Enrollment Time for Specialty Access Programs  

One of the most pressing challenges in specialty medication access is the lengthy process of enrolling patients in support programs. Traditionally, this process can take weeks, involving multiple forms, phone calls and administrative hurdles. However, with the integration of RxLightning’s platform, CoverMyMeds will be able to provide ease to this workflow.  

RxLightning digitizes the enrollment process for specialty access programs, which can include patient access and benefit verification, patient assistance programs and copay assistance. This allows providers to complete the process in a matter of minutes rather than weeks. In fact, recent RxLightning data shows that 72% of enrollments are now done in less than a day, with a majority done in less than an hour. This reduction in time helps alleviate the workload for healthcare providers and helps patients start their treatments without unnecessary delays. 

Streamlining Complex Medical Prior Authorization Workflows 

The acquisition of FastAuth highlights CoverMyMeds’ commitment to digital transformation. FastAuth’s technology streamlines the medical prior authorization (PA) process across various complex therapeutic areas, including oncology and radiology.  

By connecting provider systems with payers and clearinghouses, FastAuth automates the medical PA workflow. This reduces the time and effort needed to obtain determinations, minimizes errors and helps transmit necessary clinical information accurately and efficiently. The result is a more streamlined and reliable process that supports timely and effective care for patients. 

Supporting Our Quest to Simplify Healthcare 

The addition of RxLightning and FastAuth represents more than a simple technology upgrade — it marks a thoughtful, strategic step forward in advancing health outcomes on a broad scale.  

With these integrations, CoverMyMeds is positioned to offer a truly seamless experience throughout the entire medication access journey. By uniting their network and technology infrastructure with the specialized capabilities of RxLightning and FastAuth, CoverMyMeds is building a comprehensive, holistic approach to simplifying and expediting medication access for patients and providers alike. 

“As we move forward together, our focus remains clear: Delivering meaningful solutions that simplify complex processes and improve access to medications," says Hart." The addition of RxLightning and FastAuth represents a powerful alignment of purpose and potential. With shared values, expanded capabilities and a united vision, we’re poised to help more people get the medicines they need to live healthier lives.”